Aiming to fill a need for books on usability written for professionals who design and provide online information services, this is a clear and accessible guide to examining information needs and developing effective user studies to assess online information services.  G.G. and Sudatta Chowdhury approach their topic from a library and information science perspective, giving the reader basic skills that can be used to design, conduct, analyze, and apply usability research when developing online information services.

VERDICT: Highly recommended for libraries and library professionals providing resources via the Internet.

- LIBRARY JOURNAL

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