Management and leadership

Assessing Service Quality, 3rd edition   Assessing Service Quality, 3rd edition
Satisfying the expectations of library customers

Peter Hernon, Ellen Altman and Robert Dugan

Academic and public libraries are continuing to transform as the information landscape changes, expanding their missions into new service roles that call for improved organizational performance and accountability. . . .

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Being an Information Innovator   Being an Information Innovator
Jennifer Rowley

Whilst there is no shortage of professional literature discussing the changing nature of libraries and information organizations in the digital age, words such as innovation, entrepreneurship and creativity . . .

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Being Evidence Based in Library and Information Practice   Being Evidence Based in Library and Information Practice
Edited by Denise Koufogiannakis and Alison Brettle

This book builds a research-grounded, theoretical foundation for evidence based library and information practice and illustrates how librarians can incorporate the principles to make more informed decisions . . .

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Building a Successful Customer-service Culture   Building a Successful Customer-service Culture
A guide for library and information managers

Edited by Maxine Melling and Joyce Little

As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - customer requirements. The language of customer . . .

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Emergency Planning and Response for Libraries, Archives and Museums   Emergency Planning and Response for Libraries, Archives and Museums
Emma Dadson

Are you prepared?   Whether you work with a special collection in a local archive or museum, in a large national library or managing records for a healthcare agency, an emergency plan is critical . . .

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Leadership   Leadership
The challenge for the information profession

Sue Roberts and Jennifer Rowley

Effective leadership is key to the future of information services and professional practice, as demands on leaders within the sector are greater than ever before. Leadership skills are required at all . . .

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Leading Libraries   Leading Libraries
How to create a service culture

Wyoma vanDuinkerken and Wendi Arant Kaspar

Quality leadership is integral to the very future of our profession. And it doesn't only come from the top down. Effective leadership is customer-focused and collaborative, fostering a service culture . . .

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Library Improvement through Data Analytics   Library Improvement through Data Analytics
Lesley S J Farmer and Alan M Safer

This book shows how to act on and make sense of data in libraries. Using a range of techniques, tools and methodologies it explains how data can be used to help inform decision making at every level. Sound . . .

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Library Management in Disruptive Times   Library Management in Disruptive Times
Skills and knowledge for an uncertain future

Edited by Steve O'Connor

Is the traditional library business model a victim of disruptive digital technologies? Library Management in Disruptive Times identifies the key skills and attitudes needed by the library leaders . . .

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Management Basics for Information Professionals, 3rd edition   Management Basics for Information Professionals, 3rd edition
G. Edward Evans and Camila A. Alire

Completely revised and expanded to reflect the rapidly changing sphere of information services, this comprehensive introduction to the management of libraries builds the basic skills good library managers . . .

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Management Skills for Archivists and Records Managers   Management Skills for Archivists and Records Managers
Edited by Louise Ray and Melinda Haunton

This book introduces the range of management skills employed by records managers and archivists, and shows how they may be applied, adding value both in terms of personal professional development and in . . .

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Managing Academic Support Services in Universities   Managing Academic Support Services in Universities
The convergence experience

Edited by Terry Hanson

The converged management of academic libraries and computer services emerged as a popular model in universities in the late 1980s. Today over half of the higher education sector in the UK has adopted a . . .

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Managing Information Services   Managing Information Services
Sue Roberts and Jennifer Rowley

This sophisticated primer draws together in an accessible form the principles of management as they need to be understood by library and information professionals. Written by a practising library manager . . .

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Managing Stress and Conflict in Libraries   Managing Stress and Conflict in Libraries
Sheila Pantry

Tackling conflict and stress effectively is a legal responsibility for management, and can result in significant benefits for the organization in terms of recruitment and retention, employee commitment, . . .

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Open Licensing for Cultural Heritage   Open Licensing for Cultural Heritage
Edited by Gill Hamilton and Fred Saunderson

This practical and explanatory guide for library and cultural heritage professionals introduces and explains the use of open licences for content, data and metadata in libraries and other cultural heritage . . .

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Practical Tips for Developing Your Staff   Practical Tips for Developing Your Staff
Tracey Pratchett and Gil Young with CAROL BROOKS, LISA JESKINS & HELEN MONAGLE

This book offers innovative tips and tried-and-tested best practice to enable library and knowledge workers to take control of professional development regardless of the budget and time available to them.    Continuing . . .

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Project Management   Project Management
Tools and techniques for today's ILS professional

Barbara Allan

Are you involved in project work such as implementing IT systems, setting up a website or conducting a customer survey? Or involved in work on local, regional, national or international projects? Do you . . .

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Setting Up a Library and Information Service from Scratch   Setting Up a Library and Information Service from Scratch
Sheila Pantry and Peter Griffiths

This book is intended as a guide to help those who need to set up a library or information service in their organization, irrespective of subject background or type of organization. It will help both those . . .

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Supervising and Leading Teams in ILS   Supervising and Leading Teams in ILS
Barbara Allan

Anyone wishing to be a successful supervisor must learn the interpersonal skills of communication, assertiveness and the psychology of motivation in order to build a successful team with a positive ethos. This . . .

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Technology Disaster Response and Recovery Planning   Technology Disaster Response and Recovery Planning
Edited by Mary Mallery

This book will provide readers with the step-by-step process of creating a library technology disaster response and recovery plan. It includes sample checklists and templates, tools and solutions for . . .

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The Facet Library Management Collection   The Facet Library Management Collection

The Facet Library Management Collection provides cutting-edge information on and practical guidance on library management for the library leaders of today and tomorrow. The ten books included in the . . .

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The Facet Marketing Collection   The Facet Marketing Collection

This Collection contains the following books: Social Media for Creative Libraries by Phil Bradley The Library Marketing Toolkit by Ned Potter Marketing Your Library’s Electronic Resources: . . .

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The Facet User Experience Collection   The Facet User Experience Collection

This Collection contains the following books: User Studies for Digital Library Development edited by Milena Dobreva, Andy O’Dwyer and Pierluigi Feliciati Information Users and Usability in . . .

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The Innovative School Librarian, 2nd edition   The Innovative School Librarian, 2nd edition
Sharon Markless, Elizabeth Bentley, Sarah Pavey, Sue Shaper, Sally Todd and Carol Webb

This book takes a strategic approach to the leadership of school libraries, examining notions of professionalism, their effect on identity and models of library practice. The Innovative School Librarian . . .

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The No-nonsense Guide to Project Management   The No-nonsense Guide to Project Management
Barbara Allan

This book provides a ‘no-nonsense’ guide to project management which will enable libary and information professionals to lead or take part in a wide range of projects from large-scale . . .

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Valuing your Collection   Valuing your Collection
A practical guide for museums, libraries and archives

Freda Matassa

This book will address the issues around valuing objects in cultural collections, ranging from high-value to low or no-value, including practical advice on how to assign values and examples . . .

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