Reference and user services

A-Z Common Reference Questions for Academic Librarians Heather Dawson A-Z Common Reference Questions for Academic Librarians is a survival guide for frontline library staff to help them find appropriate information quickly, whether they are answering questions at a physical . . . read more >>>

Being Evidence Based in Library and Information Practice Edited by Denise Koufogiannakis and Alison Brettle This book builds a research-grounded, theoretical foundation for evidence based library and information practice and illustrates how librarians can incorporate the principles to make more informed decisions . . . read more >>>

CILIP: the Chartered Institute of Library and Information Professionals Yearbook 2014-15 Edited by Kathryn Beecroft and Simon Edwards CILIP: the Chartered Institute of Library and Information Professionals represents the largest professional body of librarians and information professionals in the UK. Its purpose and ambition is to promote . . . read more >>>

Directory of Rare Book and Special Collections in the UK and Republic of Ireland, 3rd edition Edited by Karen Attar The Directory is the only publication to bring together rare book and special collections from all kinds of libraries across the British Isles and is an essential research tool for researchers and librarians . . . read more >>>

Dynamic Research Support for Academic Libraries Edited by Starr Hoffman This inspiring book will enable academic librarians to develop excellent research and instructional services and create a library culture that encompasses exploration, learning and collaboration. Higher . . . read more >>>

Expert Internet Searching, 5th edition Phil Bradley The eBook of this title is available to purchase from eBooks.com (for individuals) or from these suppliers (for libraries and institutions) In an environment where increasing amounts of information . . . read more >>>

Fundamentals of Managing Reference Collections Carol A. Singer This is the essential guide to the knowledge and tools needed to successfully manage reference collections. Fundamentals of Managing Reference Collections offers insight and best practice for designing, . . . read more >>>

How to Give Your Users the LIS Services They Want Sheila Pantry and Peter Griffiths In these turbulent times, with the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of new resources continually being produced, library and information . . . read more >>>

Information Needs Analysis Principles and practice in information organizations Daniel G. Dorner, G. E. Gorman and Philip J. Calvert If you want to provide an information service that truly fulfils your users' needs, this book is essential reading. Analysing and assessing the information needs of clients is key to the provision . . . read more >>>

Information Users and Usability in the Digital Age G. G. Chowdhury and Sudatta Chowdhury Information users and usability constitute the main building blocks of today's electronic information world. This important new text is the first to give a holistic overview of all of the necessary . . . read more >>>

Introduction to Information Behaviour Nigel Ford This landmark textbook is an essential primer for students and practitioners interested in information seeking, needs and behaviour, user studies and information literacy. Introduction to Information . . . read more >>>

Know it All, Find it Fast for Academic Libraries Heather Dawson A comprehensive and easy-to-use version of the best-selling Know it All, Find It Fast developed specifically for information professionals working in academic libraries, this will help you to tackle the . . . read more >>>

Know it All, Find it Fast for Youth Librarians and Teachers Christinea Donnelly A brand new version of the best-selling enquiry desk reference text, Know it All, Find it Fast, specifically designed for those working with children and young people in schools, public libraries and at . . . read more >>>

Know it All, Find it Fast, 3rd edition An A-Z source guide for the enquiry desk Bob Duckett, Peter Walker and Christinea Donnelly There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information . . . read more >>>

Libraries and Information Services in the United Kingdom and the Republic of Ireland 2015, 38th edition Contains over 2000 entries The reference source for LIS professionals For over fifty years anyone needing information on British and Irish libraries has turned to Libraries and Information Services . . . read more >>>

Library and Information Science A guide to key literature and sources Michael F. Bemis This unique annotated bibliography is a complete, up-to-date guide to sources of information on library and information science.   Far from just compiling a simple list of sources, author Michael . . . read more >>>

Practical Tips for Facilitating Research Moira J Bent This practical guide offers innovative tips and reliable best practice to enable new and experienced library and information professionals to evaluate their current provision and develop their service . . . read more >>>

Providing Effective Library Services for Research Jo Webb, Pat Gannon-Leary and Moira Bent The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with . . . read more >>>

Reference and Information Services, 4th edition An introduction Kay Ann Cassell and Uma Hiremath Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods . . . read more >>>

Successful Enquiry Answering Every Time, 7th edition Thinking your way from problem to solution Tim Buckley Owen Successful Enquiry Answering Every Time is designed to guide information professionals through all the stages of research, from finding out what the enquirer really wants, to providing a polished, . . . read more >>>

The Facet Research Support Collection This Collection contains the following books: Practical Tips for Facilitating Research by Moira Bent Dynamic Research Support for Academic Libraries edited by Starr Hoffman Altmetrics: A . . . read more >>>

The Facet Research Support Collection 2 This Collection contains the following books: Practical Tips for Facilitating Research by Moira Bent Dynamic Research Support for Academic Libraries edited by Starr Hoffman Altmetrics: . . . read more >>>

The New Walford Guide to Reference Resources Volume 1: Science, Technology and Medicine Edited by Ray Lester First published in 1959, Walford's guide to reference material achieved international recognition as a leading bibliographic tool across all subject areas. But, in the 1990s, the web transformed the information . . . read more >>>

The Virtual Reference Handbook Interview and information delivery techniques for the chat and e-mail environments Diane K. Kovacs Instant messaging, email, and chat reference are already here, but have you adapted your traditional reference interview and information provision skills to these new formats? Diane K. Kovacs has assembled . . . read more >>>

Virtual Reference Service From competencies to assessment Edited by R David Lankes, Scott Nicholson, Marie L. Radford, Joanne Silverstein, Lynn Westbrook and Philip Nast During the last decade, virtual reference has grown from a topic of largely theoretical conversation into a very real and practical library service. This is the latest volume in a groundbreaking series . . . read more >>>