Attracting, educating, and serving remote users through the web

a how-to-do-it manual for librarians
edited by Donnelyn Curtis

Facet Publishing 2002; 278pp; paperback; 1-85604-461-0; £34.95

In an increasingly internet-centred world, the expectations of library users are gradually changing beyond recognition. Today's information seekers expect their information quest to be easy and convenient, and preferably made accessible at home or at work. Developments in the technology of document delivery have led to a situation where remote users now make up an ever-increasing proportion of library customers.

However, it is not unusual for library professionals to feel frustrated in their efforts to provide a good information service to remote users. Although remote access services can be extremely effective, they are often underutilized and misunderstood.

In this timely handbook, ten accomplished professionals in the field provide step-by-step guidance through the development and management of innovative, effective and popular remote library services. Written in a practical, hands-on style and supported by a wealth of examples, the text outlines key methods of attracting and educating remote users, identifying and understanding their needs, and supporting and evaluating their use of remote resources. Chapters include:

• Reaching out: the library's new role
• Getting to know remote users
• Presenting the virtual library
• Providing electronic reference services
• Maximizing current awareness and document delivery services
• Providing library instruction for remote users
• Integrating library resources into online instruction
• Supporting the remote user of licensed resources
• Fundraising and public relations in the electronic environment.

This book is a dynamic resource that will be invaluable for the information professional in any sector striving to better serve this fast growing segment of users, to create a co-ordinated suite of useful and user-friendly electronic resources, and to build financial and political support for a library of the future.

Donnelyn Curtis is Director of Research Services at the University Library of the University of Nevada, Reno, USA. Ian Winship BA MA MCLIP is Electronic Services Manager, Learning Resources Department, University of Northumbria at Newcastle. Contributors: Rick Anderson; Donnelyn Curtis; Betty J Glass; Araby Y Greene; Terry A Henner; Carol A Parkhurst; Margaret J Ressel; Amy W Shannon; Vicki L Toy Smith; Millie L Syring.

Facet Publishing
7 Ridgmount Street
London WC1E 7AE