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Chartered Institute of Library and Information Professionals
Look inside our books

Below are sample chapters and lists of contents from some of our recently published books. These documents are PDF files and you will need Acrobat Reader to view them.

A Guide to Teaching Information Literacy
101 practical tips

Helen Blanchett, Chris Powis and Jo Webb
ISBN: 978-1-85604-659-6


divider A Handbook for Media Librarians
Katharine Schopflin, editor
ISBN: 978-1-85604-630-5
divider A Social Networking Primer for Libraries

Cliff Landis
ISBN: 978-1-85604-727-2
divider Access and Identity Management for Libraries
Controlling access to online information

Masha Garibyan, Simon McLeish and John Paschoud
ISBN: 978-1-85604-588-9

Sample chapter - What is access management, and why do libraries do it?


Foreword - Clifford Lynch

1. What is access management, and why do libraries do it?

  • Historical role of libraries in managing access to information
  • The role of libraries in the 21st century
  • The history of access management of online information resources
  • The role of e-commerce in library access management
  • The ‘birth’ of access management principles – Clifford Lynch’s white paper

2. Electronic resources: public and not so public

  • Managing access to electronic collections
  • How and where users may want to access e-resources
  • What needs to be protected, and why
  • Commercially produced resources that need to be protected
  • Publicly available information that may also require access management
  • Publishers and licensing issues
  • Library management of licences
  • Summary
  • References

3. Principles and definitions of identity and access management

  • Introduction
  • Managing access? . . . or identities? . . . or both?
  • The business relationships
  • The processes of identity and access management
  • Identifying the person using a resource – or not
  • Obligations to protect personal data about users
  • Summar
  • References

4. Current access management technologies

  • IP address
  • Barcode patterns
  • Proxy servers
  • Shared passwords
  • User registration with publishers
  • Federated access
  • Summary

5. Authentication technologies

  • ‘Something you know, something you have, or something you are’
  • Authentication technologies overview
  • Authentication by third parties
  • Choosing an authentication system

6. Authorization based on physical location: how does the internet know where I am?

  • Introduction
  • Domains and domain names
  • (How) is all this governed?
  • IP addresses
  • IP spoofing
  • Benefits and problems of using IP address-based licensing
  • Summary
  • References

7. Authorization based on user identity or affiliation with a library: who you are? or what you do?

  • Basing access on identity, or on affiliation with a library
  • Role-based authorization
  • Matching roles against licence conditions
  • Benefits of role-based authorization
  • Summary
  • References

8. Federated access: history, current position and future developments

  • Single sign-on and the origins of federated access management
  • The development of standards
  • Federated access in academia
  • Future of federated access
  • References

9. How to choose access management and identity management products and services

  • Introduction
  • Identity management and access management solution capabilities
  • Establishing requirements with suppliers
  • Asserting library requirements in a wider-scale system procurement
  • Implementation options
  • The range of access and identity management products
  • Conclusions
  • References

10. Internet access provided by (or in) libraries

  • Introduction
  • Wired access
  • Wireless access
  • Public access issues
  • Summary
  • References

11. Library statistics

  • Why libraries collect electronic resource usage statistics
  • Challenges in collecting electronic resource usage data
  • How libraries collect usage data
  • Concluding thoughts
  • References

12. The business case for libraries

  • Introduction
  • Key benefits of quality identity management
  • Designing an IdM project
  • Putting together a business case
  • Conclusion
  • References and further reading


  • References

Appendix 1: Case studies

  • Extending access management to business and community engagement
  • activities at Kidderminster College, UK
  • Moving from Athens to Shibboleth at University College London, UK
  • Online reciprocal borrowing registration for Western Australian University Libraries
  • Library and IT collaboration: driving strategic improvements to identity and access management practices and capabilities
  • Managing affiliated users with federated identity management at UNC-Chapel Hill, USA
  • Tilburg University and the SURFfederatie, the Netherlands
  • Delivering access to resources in a joint academic and public library building
  • Single sign-on across the USMAI Consortium, USA

Appendix 2: A White Paper on Authentication and Access Management Issues in Cross-organizational Use of Networked Information Resources.

divider Access, Delivery, Performance
The future of libraries without walls

Jillian R Griffiths and Jenny Craven, editors
ISBN: 978-1-85604-647-3
divider An Introduction to Library and Information Work
Anne Totterdell with contributions from Jane Gill and Alan Hornsey
ISBN: 978-1-85604-557-5
divider Archives
Principles and practices

Laura A Millar
ISBN: 978-1-85604-673-2
divider Archives and Recordkeeping
Theory into practice

Caroline Brown, editor
ISBN: 978-1-85604-825-5

Sample chapter: Records and archives: concepts, roles
and definitions
- Caroline Williams


Introduction -  Caroline Brown 
1. Records and archives: concepts, roles and definition - Caroline Williams 
2. Archival appraisal: practising on shifting sand - Anne J. Gilliland 
3. Arrangement and description: between theory and practice - Jennifer Meehan 
4. Ethics for archivists and records managers - Jeannette A. Bastian 
5. Archives, memories and identities - Eric Ketelaar 
6. Under the influence: the impact of philosophy on archives and records management - Rachel Hardiman 
7. Participation vs principle: does technological change marginalize recordkeeping theory? - Alan R. Bell.

divider Being an Information Innovator
Jennifer Rowley
ISBN: 978-1-85604-671-8
divider Better by Design
An introduction to planning and designing a new library building

Ayub Khan
ISBN: 978-1-85604-650-3
divider Better Library and Learning Space
Les Watson, editor
ISBN: 978-1-85604-763-0

Sample chapter: UK projects and trends - Les Watson and Jan Howden


- Les Watson

The changing environment
The resource factor
It’s not just libraries
The need for this book


1. UK projects and trends
Les Watson and Jan Howden

1.1 Introduction
1.2 Ayr Campus Library – University of the West of Scotland
1.3 The Forum – University of Exeter
1.4 The Hive – University of Worcester and Worcester County Council
1.5 Leeds Central Library
1.6 The Saltire Centre – Glasgow Caledonian University
1.7 Trends
            1.7.1 Open plan space       
            1.7.2 Technology rich space
            1.7.3 Service rich environments
            1.7.4 Service Integration
            1.7.5 Developing learning communities

2. USA projects and trendsMatthew Simon

2.1 Introduction
2.2 Wells College Library
2.3 Carnegie Public Libraries
2.4 Parkway North High School Library
2.5 Delaware State University – William C. Jason Library
2.6 The Alden Library at Ohio University
2.7 Conclusions
2.8 The Information Commons – A Brief History – Matthew Simon

3. China projects and trends
Hugh Anderson

3.1 Introduction
3.2 Shandong University of Science and Technology
3.3 Ordos Library
3.4 Wuhan University of Science and Technology, Xiamen Campus
3.5 Sichuan Fine Arts Institute Library, Haxi Campus
3.6 Li Yuan Library
3.7 Trends

4. Hong Kong projects and trendsProfessor Bob Fox and Peter Sidorko

4.1 Introduction
4.2 The City University of Hong Kong Library
4.3 The University of Hong Kong Main Library
4.4 The Chinese University of Hong Kong Library
4.5 The Architecture Library at the Chinese University of Hong Kong
4.6 The Hong Kong Public Library System
4.7 Trends

5. Europe projects and trendsJoyce Sternheim and Rob Bruijnzeels

5.1 Introduction
5.2 BK City
5.3 The Bookmountain
5.4 Stuttgart City Library
5.5 O.A.S.E.
5.6 Trends

6. Australasia projects and trendsProfessor Roland Sussex, Professor Peter Tregloan and Professor Philip Long

6.1 Introduction
6.2 Cooroy Library
6.3 Mt Gambier Library
6.4 The Edge, State Library of Queensland
6.5 Queensland’s Indigenous Knowledge Centres
6.6 National State Libraries of Australasia
6.7 Conclusion

Section 1 summary – Les Watson


Les Watson

7. Library Space and Technology
Les Watson

7.1 Will technology kill the library?
7.2 Change we expect – revolutions we don’t
7.3 What is technology?
7.4 Tactics to Strategy
7.5 Technology rich Library space today
7.6 Technology management
7.7 A conversational journey
7.8 Enhancing technology rich space
7.9 Understanding and supporting the library community
7.10 Big Data
7.11 Robots – removing routine

8. Libraries information and Learning Les Watson and Jan Howden

8.1 Information, IT, learning and new forms of literacy
8.2 We live in a conceptual age
8.3 Focus on the experience
8.4 What’s happening with learning
8.5 It’s diversity
8.6 Variety and flexibility

9. Key Ideas on SpaceLes Watson

9.1 Introduction
9.2 Creativity and experiences
9.3 Spaces that speak to us
9.4 Emotional impact of space
9.5 The third place
9.6 Variety with balance
9.7 Flow
9.8 Open plan vs enclosed space
9.9 Zoning
9.10 Semi-private space
9.11 Creating a 21st century library

10. Thinking it ThroughLes Watson

10.1 Introduction
10.2 Acknowledge the past – think future
10.3 Space is strategic
10.4 Anticipate
10.5 Continuous thinking
10.6 Insight
10.7 Tools for thinking with
            10.7.1 Imagineering
            10.7.2 Metaphors and stories
            10.7.3 Consult across domains
            10.7.4 Evaluate
            10.7.5 Model the user
            10.7.6 Experiment
10.8 Conclusion


Introduction Les Watson

11. Beyond Space: Access is All – Or Is It?Professor David Baker

11.1 Introduction
11.2 Out with the old; in with the new
11.3 Jisc and space
11.4 Space: the final frontier
Appendix: Key drivers for the University and the Library

12. Thinking Inside the BoxColin Allan

12.1 Introduction
12.2 Library – an outmoded type of building
12.3 Beware of ICT!
12.4 How to be popular
12.5 Spaces on the edge
12.6 Rooms vs. Spaces
12.7 Circulation
12.8 Designing for people not for books
12.9 Flexibility

13. Nothing has Changed/Everything has Changed – The Enduring Aspects of Learning Hugh Anderson

13.1 The limitation of “library”
13.2 Activity-led design
13.3 What can libraries learn?
13.4 More questions than answers
13.5 Extrapolating into the future
13.6 The way forward

14. Books, nooks and MOOCSJo Dane

14.1 Introduction
14.2 21st-century library space - it's all about value
14.3 Libraries in the age of the 'flipped' classroom
14.4 Putting the library at the heart of the campus experience

15. The Researcher’s View: Context is CriticalProfessor Sheila Corrall and Dr. Ray Lester

15.1 Introduction
15.2 The library and research
15.3 Current provision and usage
15.4 Current trends, implications and opportunities
15.5 Future space and services

16. Libraries in the Networked Society: Evolution, Revolution, Extinction?Chris Batt OBE

16.1 Welcome to the Network Society
16.2 Libraries in the Network Society
16.3 Evolution, Revolution, Extinction

17. Libraries at the Heart of Campus LifeGraham Bulpitt

17.1 Libraries at the heart of campus life
17.2 Students, learning and libraries
17.3 The integrated student hub
17.4 Supporting learners in the community
17.5 Educational innovation
17.6 Super-convergence: a strategic approach to working with students

18. The Library has Left the Building - Joyce Sternheim and Rob Bruijnzeels

18.1 Introduction
18.2 The context library
18.3 The city as library
18.4 Implications for the future

19. Beyond Analogue: The Learning Studio as Media-Age Library – Dr. Kyle Dickson

19.1 Introduction
19.2 Towards media fluency
19.3 The third literacy
19.4 Libraries and the third literacy
19.5 Toward collaborative thinking
19.6 Support for advanced users
19.7 Building a coral reef

20. 3-D Libraries for 3-D Smarting – Jef Staes

20.1 Unintended Consequences, book-based learning creates sheep
20.2 2D-Teachers
20.3 Smarting
20.4 Smarts, the new students, teachers and employees in the 3D-Age
20.5 3D-BookGrowthArt, the art of making books grow
20.6 A vision
20.7 3D-Libraries

21. Learning Landscapes, the Library and the University of Lincoln: efficiency, effectiveness, expression and experimentation Professor Mike Neary and Sam Williams

21.1 E-Learning Landscapes
21.2 Learning Spaces Group
21.3 The Library
21.4 A case study

22. Viral Design: Learners Building Better Environments TogetherProfessor Stephen Heppell

22.1 The way it was
22.2 Co-consruction
22.3 Listening to learners
22.4 Conclusion

23. The interior designer’s view Val Clugston

23.1 Introduction
23.2 People centered design
23.3 Our methodology
23.4 Other spatial models
23.5 A collaborative approach
23.6 Community identity and communication
23.7 Conclusion

24. Furniture Fit to the FuturePaul White

24.1 What is furniture for?
24.2 Staff versus the machine
24.3 Front of house minimized
24.4 Managing your total library experience
24,5 Flexibility
24.6 Tables and chairs
24.7 Love to lounge
24.8 My space your space
24.9 Display
24.10 Kids are the future
24.11 Learning Spaces
24.12 Focus space
24.13 Outside – the unexplored asset
24.14 So where to from here?

25. Conclusions Les Watson

divider Building an Electronic Resource Collection 2nd edn
A practical guide

Stuart D Lee and Frances Boyle
ISBN: 978-1-85604-531-5
divider Building and Managing E-book Collections
A how-to-do-it manual for librarians

Richard Kaplan, editor
ISBN: 978-1-85604-837-8
divider Building Mobile Library Applications

Jason A Clark
ISBN: 978-1-85604-845-3
divider Building Your Portfolio, 2nd edn
The CILIP guide

Margaret Watson
ISBN: 978-1-85604-714-2
divider Catalogue 2.0
The future of the library catalogue

Sally Chambers, editor
ISBN: 978-1-85604-716-6
divider Changing Roles and Contexts for Health Library and Information Professionals
Alison Brettle and Christine Urquhart, editors
ISBN: 978-1-85604-740-1
divider CILIP: the Chartered Institute of Library and Information Professionals Yearbook 2010
Kathryn Beecroft, compiler
ISBN: 978-1-85604-678-7
divider Cloud Computing for Libraries

Marshall Breeding
ISBN: 978-1-85604-847-7
divider Collaboration in Libraries and Learning Environments
Maxine Melling and Margaret Weaver
ISBN: 978-1-85604-858-3
divider Collection Development in the Digital Age
Maggie Fieldhouse and Audrey Marshall
ISBN: 978-1-85604-746-3
divider Community Archives
The shaping of memory

Jeannette A. Bastian and Ben Alexander, editors
ISBN: 978-1-85604-639-8
divider Copyright and E-learning
A guide for practitioners

Jane Secker
ISBN: 978-1-85604-665-7
divider Copyright Compliance
Practical steps to stay within the law

Paul Pedley
ISBN: 978-1-85604-640-4
divider Copyright for Archivists and Records Managers, 4th edition
Tim Padfield
ISBN: 978-1-85604-705-0
divider Copyright, 5th edition
Interpreting the law for libraries, archives and information services

Graham P Cornish
ISBN: 978-1-85604-664-0
divider Delivering Digital Services
A handbook for public libraries and learning centres

David McMenemy and Alan Poulter
ISBN: 978-1-85604-510-0
divider Delivering Research Data Management Services
Fundamentals of good practice

Graham Pryor, Sarah Jones and Angus Whyte, editors
ISBN: 978-1-85604-933-7

Sample chapter: A patchwork of change - Graham Pryor


1. A patchwork of change - Graham Pryor
2. Options and approaches to RDM service provision - Graham Pryor
3. Who’s doing data? A spectrum of roles, responsibilities and competences - Graham Pryor
4. A pathway to sustainable research data services: from scoping to sustainability - Angus Whyte
5. The range and components of RDM infrastructure and services - Sarah Jones
6. Case study 1: Johns Hopkins University Data Management Services - G. Sayeed Choudhury
7. Case study 2: University of Southampton – a partnership approach to research data management - Mark L. Brown and Wendy White
8. Case study 3: Monash University, a strategic approach - Anthony Beitz, David Groenewegen, Cathrine Harboe-Ree, Wilna Macmillan and Sam Searle
9. Case study 4: a national solution – the UK Data Service - Matthew Woollard and Louise Corti
10. Case study 5: development of institutional RDM services by projects in the Jisc Managing Research Data programmes - Simon Hodson and Laura Molloy

Author biography:

Graham Pryor is an Information Management Consultant with the Amor Group, a Lockheed Martin company, having previously held senior positions with the Digital Curation Centre (DCC), University of Aberdeen and BP Exploration. His principal interest is in the behavioural issues that influence and determine data management strategies in both the private and public sectors.

Sarah Jones is a Senior Information Support Officer with the Digital Curation Centre (DCC). She supports universities to implement research data management services and delivers a range of RDM tools, guidance and training materials.

Dr Angus Whyte is a Senior Institutional Support Officer in the Digital Curation Centre (DCC). He works alongside partners in UK universities to improve services that support researchers and other stakeholders in data management, and has authored guidelines and articles on a range of data issues.

divider Delivering the Best Start
A guide to early years libraries

Carolynn Rankin and Avril Brock
ISBN: 978-1-85604-610-7
divider Developing the New Learning Environment
The changing role of the academic librarian

Philippa Levy and Sue Roberts, editors
ISBN: 978-1-85604-530-8
divider Digital Consumers
Reshaping the information professions

David Nicholas and Ian Rowlands, editors
ISBN: 978-1-85604-651-0
divider Digital Futures
Strategies for the information age

Marilyn Deegan and Simon Tanner
ISBN: 978-1-85604-580-3
divider Digital Humanities in Practice
Claire Warwick, Melissa Terras and Julianne Nyhan, editors
ISBN: 978-1-85604-766-1
divider Digital Information
Order or anarchy?

Hazel Woodward and Lorraine Estelle, editors
ISBN: 978-1-85604-680-0
divider Digital Libraries and Information Access
Research perspectives

G G Chowdhury and Schubert Foo, Editors
ISBN: 978-1-85604-821-7
divider Digitizing Collections
Strategic issues for the information manager

Lorna M. Hughes
ISBN: 978-1-85604-466-0
divider Drupal in Libraries

Ken Varnum
ISBN: 978-1-85604-840-8
divider E-books in Libraries
A practical guide

Kate Price and Virginia Havergal, editors
ISBN: 978-1-85604-572-8
divider Effective Blogging for Libraries
Connie Crosby
ISBN: 978-1-85604-730-2
divider Emergency Planning and Response for Libraries, Archives and Museums
Emma Dadson
ISBN: 978-1-85604-808-8
divider Envisioning Future Academic Library Services
Initiatives, ideas and challenges

Sue McKnight, editor
ISBN: 978-1-85604-691-6
divider Essential Law for Information Professionals, 3rd edition
Paul Pedley
ISBN: 978-1-85604-769-2
divider Essential Library of Congress Subject Headings
Vanda Broughton
ISBN: 978-1-85604-618-3
divider Evaluating and Measuring the Value, Use and Impact of Digital Collections
Lorna Hughes, editor
ISBN: 978-1-85604-720-3
divider Evaluating the Impact of Your Library, 2nd edition
Sharon Markless and David Streatfield
ISBN: 978-1-85604-812-5
divider Evidence-based Practice for Information Professionals
A handbook

Andrew Booth and Anne Brice, editors
ISBN: 978-1-85604-471-4
divider Expert Internet Searching, 4th edition
Phil Bradley
ISBN: 978-1-85604-605-3
divider Exploiting Knowledge in Health Services
Graham Walton and Andrew Booth, editors
ISBN: 978-1-85604-479-0
divider Exploring Digital Libraries
Foundations, practice, prospects

Karen Calhoun
ISBN: 978-1-85604-820-0

Chapter 1: Emergence and definitions of digital libraries (PDF)

divider Facilitating Access to the Web of Data
A guide for librarians

David Stuart
ISBN: 978-1-85604-745-6
divider Fundamentals of Managing Reference Collections
Carol Singer
ISBN: 978-1-85604-831-6
divider Gaming in Libraries

Kelly Nicole Czarnecki
ISBN: 978-1-85604-729-6
divider Getting Started with Cloud Computing
Heather Lea Moulaison and Edward Corrado, editors
ISBN: 978-1-85604-807-1
divider Handbook of Art and Design Librarianship
Amanda Gluibizzi and Paul Glassman
ISBN: 978-1-85604-702-9

Table of Contents

Foreword - Thomas F. Schutte
Introduction - Amanda Gluibizzi

1. Governance and administration of the art and design library - Paul Glassman
2. Surveying trends in art librarianship: evolving roles - Cathy Carpenter and Catherine Essinger, with Laurel Bliss and Alyssa Resnick
3. Liaison for the visual arts: responding to the needs of diverse demands - Alessia Zanin-Yost
4. Accreditation and visual arts libraries - Judy Dyki

5. Teaching by the book: art history pedagogy and special collections - Sandra Ludig Brooke
6. Currency and continuity: collection management, renewal and de-accession - Lindsay King
7. Swimming with the tides of technology in an art and design library: from AMICO to Delicious to YouTube - Sonja Staum
8. Beyond the monograph? Transformations in scholarly communication and their impact on art librarianship - Patrick Tomlin9. Cataloguing and classification for art and design school libraries: challenges and considerations - Rachel Clarke

10. Visual literacy for highly literate viewers - Amanda Gluibizzi
11. Embedding information literacy into a studio art course - Jennifer Mayer
12. Incorporating image databases into teaching and learning - Rose V. Roberto and Rachel Robinson
13. Cultural differences and information literacy competencies - Nancy Fawley
14. Touch, see, find: serving multiple literacies in the art and design library - Holly Wilson and Laena McCarthy
15. The art of evidence: a method for instructing students in art history research - Catherine Haras

16. Why is that column in the middle of the room? Success in creating classrooms for library instruction - Paul Glassman
17. Beyond the ivied walls: outreach to the art community - Patricia Eaves-Brown, Judith Wanner and Linda Graburn
18.  Contemplation, conservation, and community: challenges of the small art library space - Kathleen O’Neill
19. The academic art library in the age of interdisciplinary discourse - Ruth Wallach
20. Creative space - Daniel Payne
21. The making of the 21st-century art library: cultivating vision, collaboration and support - Carol Terry
Appendix. Library profiles - Sarah E. McCleskey

divider How to Give Your Users the LIS Services they Want
Sheila Pantry and Peter Griffiths
ISBN: 978-1-85604-672-5
divider IM and SMS Reference Services for Libraries

Amanda Bielskas and Kathleen M Dreyer
ISBN: 978-1-85604-844-6
divider Improving Students' Web Use and Information Literacy
A guide for teachers and teacher librarians

James E Herring
ISBN: 978-1-85604-743-2
divider Information 2.0
New models of information production, distribution and consumption

Martin De Saulles
ISBN: 978-1-85604-754-8
Table of contents
1. Introduction
What is information?
The foundations of the information society
The internet as a driver of change
The big challenges of big data
What about the information providers?
New ways of creating information
Where do we put all this information?
Why information matters

2. New models of information production
Blogs and the challenge to publishers
Wikis and collaborative publishing
Search engines and what they know
Podcasting and the democratization of the media
The challenge of big data
Concluding comments
Questions to think about

3. New models of information storage
Preserving the internet
How organizations store information
Legal requirements
Data mining
Collection digitization
Keeping it all safe
Storage at the personal level
Putting it in the cloud
Our digital footprints
The future of storage
Concluding comments
Questions to think about

4. New models of information distribution
The architecture of the internet
Distribution and disintermediation
The new intermediaries
Online video – we’re all celebrities now
Open government and the internet
Threats to the open web
Concluding comments
Questions to think about

5. New models of information consumption
Information consumption devices
Looking beyond the artefact
Information ecosystems: gilded cages or innovation hotbeds?
Returning to an open web
Rent or buy?
Making sense of it all
Implications for information professionals
Concluding comments
Questions to think about

6. Conclusion
Implications for information professionals
Implications for publishers
Implications for society
Concluding comments
divider Information Architecture
Designing information environments for purpose

Alan Gilchrist and Barry Mahon, editors
ISBN: 978-1-85604-487-5
divider Information Literacy Beyond Library 2.0
Peter Godwin and Jo Parker
ISBN: 978-1-85604-762-3
divider Information Literacy Meets Library 2.0
Peter Godwin and Jo Parker, editors
ISBN: 978-1-85604-637-4


divider Information Policies and Strategies
Ian Cornelius
ISBN: 978-1-85604-677-0
divider Information Resource Description
Creating and managing metadata

Philip Hider
ISBN: 978-1-85604-667-1
divider Information Rights in Practice
The non-legal professional's guide

Alan Stead
ISBN: 978-1-85604-620-6
divider Information Science in Transition
Alan Gilchrist, editor
ISBN: 978-1-85604-693-0
divider Information Users and Usability in the Digital Age
G G Chowdhury and Sudatta Chowdhury
ISBN: 978-1-85604-597-1


Table of Contents

1. Introduction
Information users
Users in the web environment
User studies
Human information behaviour
The usability and evaluation of information services
So, what’s the problem?
About this book

2. Information needs and user studies
Information needs
Analysis of information needs
User studies
Factors affecting information needs
User study methods
Qualitative vs quantitative research in user studies
Methods of data collection

3. Human information behaviour studies and models

Human information behaviour
Information seeking and retrieval
Models in human information behaviour and information seeking
and retrieval
Information seeking on the web
Some new information seeking behaviour models

4. Usability study basics
How to conduct a usability study

5. Usability study participants
Selection of study participants
Challenges when selecting study participants

6. Usability data analysis
Data types
Independent vs dependent variables
Nominal vs ordinal data
Descriptive vs inferential statistics
Parametric vs non-parametric tests
Comparing means: t-tests vs ANOVA tests
Correlation analysis
Chi square tests
Qualitative analysis

7. Web usability
What are the challenges?
Which method?
User-centred design and accessibility issues
Web usability and accessibility
Usability metrics and heuristic evaluation

8. The usability of digital libraries

Approaches to digital library usability studies
Usability factors in digital libraries
Digital library usability study models and techniques
Usability studies conducted by members of the Digital Library
Usability studies of Europeana Digital Library
MEDLIS: a digital library usability model

9. The digital divide, digital natives and usability

Connotations of the digital divide
Indicators of digital divide
Digital divide indicators and usability
The digital divide and digital natives
Information skills and usability
Context and the digital divide

10. Issues and trends in usability research
Usability methods and techniques
External factors affecting usability
Emerging technologies for access to digital content
Usability of e-books
Emerging access and business models
Social challenges: the digital divide and information skills

divider Innovations in Information Retrieval
Perspectives for theory and practice

Allen Foster and Pauline Rafferty, editors
ISBN: 978-1-85604-697-8

Table of Contents

Foreword - Ina Fourie
Introduction - Allen Foster and Pauline Rafferty
1. Encountering on the road to Serendip? Browsing in new information environments - David Bawden
2. Classification revisited: a web of knowledge - Aida Slavic
3. Approaches to fiction retrieval research: from theory to practice? - Anat Vernitski and Pauline Rafferty
4. Music information retrieval research - Charlie Inskip
5. Folksonomies, social tagging and information retrieval - Isabella Peters
6. Digital information interaction as semantic navigation - Richard Kopak, Luanne Freund and Heather L. O’Brien
7. Assessing web search engines: a webometric approach - Mike Thelwall

divider Interactive Information Seeking, Behaviour and Retrieval
Ian Ruthven and Diane Kelly, editors
ISBN: 978-1-85604-707-4

Table of Contents

Foreword - Tefko Saracevic
1. Interactive information retrieval: history and background - Colleen Cool and Nicholas J. Belkin
2. Information behavior and seeking - Peiling Wang
3. Task-based information searching and retrieval - Elaine G. Toms
4. Approaches to investigating information interaction and behaviour - Raya Fidel
5. Information representation - Mark D. Smucker
6. Access models - Edie Rasmussen
7. Evaluation - Kalervo Järvelin
8. Interfaces for information retrieval - Max Wilson
9. Interactive techniques - Ryen W. White
10. Web retrieval, ranking and personalization - Jaime Teevan and Susan Dumais
11. Recommendation, collaboration and social search - David M. Nichols and Michael B. Twidale
12. Multimedia: behaviour, interfaces and interaction - Haiming Liu, Suzanne Little and Stefan Rüger
13. Multimedia: information representation and access - Suzanne Little, Evan Brown and Stefan Rüger

divider Introducing RDA
A guide to the basics

Chris Oliver
ISBN: 978-1-85604-732-6

Excerpt - chapters 1,3 and full index

divider Introduction to Digital Libraries
G G Chowdhury and Sudatta Chowdhury
ISBN: 978-1-85604-465-3
divider Introduction to Information Science
David Bawden and Lyn Robinson
ISBN: 978-1-85604-810-1
divider Introduction to Modern Information Retrieval, 3rd edition
G G Chowdhury
ISBN: 978-1-85604-694-7
divider Know It All, Find It Fast 3rd edition
An A-Z source guide for the enquiry desk

Bob Duckett, Peter Walker and Christinea Donnelly
ISBN: 978-1-85604-652-7
divider Know it All, Find It Fast for Academic Libraries
Heather Dawson
ISBN: 978-1-85604-759-3

divider Know it All, Find it Fast for Youth Librarians and Teachers
Christinea Donnelly
ISBN: 978-1-85604-761-6


divider Knowledge Management
An introduction

Kevin C Desouza and Scott Paquette
ISBN: 978-1-85604-735-7
divider Leadership
The challenge for the information profession

Sue Roberts and Jennifer Rowley
ISBN: 978-1-85604-609-1
divider Libraries Without Walls 7
Exploring 'anytime', 'anywhere' delivery of library services

Peter Brophy, Jenny Craven and Margaret Markland, editors
ISBN: 978-1-85604-623-7
divider Library Camps and Unconferences

Steve Lawson
ISBN: 978-1-85604-728-9
divider Library Mashups
Exploring new ways to deliver library data

Nicole C Engard, editor
ISBN: 978-1-85604-703-6
divider Library Services for Children and Young People
Challenges and opportunities in the digital age

Carolynn Rankin and Avril Brock, editors
ISBN: 978-1-85604-712-8
divider Library Videos and Webcasts

Thomas Sean Casserley Robinson
ISBN: 978-1-85604-724-1
divider M-Libraries 2
A virtual library in everyone’s pocket

Mohamed Ally and Gill Needham, editors
ISBN: 978-1-85604-696-1

Table of Contents

Foreword - Sir John Daniel  
Introduction - Mohamed Ally

1. Where books are few: the role of mobile phones in the developing world - Ken Banks
2. Mobile technology in Indian librarie - Parveen Babbar and Seema Chandhok
3. Mobile technologies and their possibilities for the library, University of the South Pacific (USP) - Elizabeth C. Reade Fong
4. M-library in an m-university: changing models in the Open University of Catalonia - Dora Pérez and Pep Torn
5. Piloting mobile services at University of Houston Libraries - Karen A. Coombs, Veronica Arellano, Miranda Bennett, Robin Dasler and Rachel Vacek

6. Evolution of modern library services: the progression into the mobile domain - Damien Meere, Ivan Ganchev, Máirtín Ó’Droma, Mícheál Ó’hAodha and Stanimir Stojanov
7. Bibliographic ontology and e-books - Jim Hahn
8. QR codes and their applications for libraries: a case study from the University of Bath Library - Kate Robinson
9. A tale of two institutions: collaborative approach to support and develop mobile library services and resources - Hassan Sheikh and Tony Tin
10. Designing a mobile device automatic detector to support mobile library systems - Yang Guangbing, Tony Tin, Colin Elliott, Maureen Hutchison and Rory McGreal
11. The Athabasca University Library Digital Reading Room: an iPhone prototype implementation - Rory McGreal, Hongxing Geng, Tony Tin and Darren James Harkness

12. Mobile access for workplace and language training - Mohamed Ally, Tracey Woodburn, Tony Tin and Colin Elliott
13. Service models for information therapy services delivered to mobiles - Vahideh Z. Gavgani
14. Health literacy and healthy action in the connected age - Paul Nelson and Bob Gann
15. ‘Ask us upstairs’: bringing roaming reference to the Paley stacks - Fred Rowland and Adam Shambaugh
16. The role of an agent supplying content on mobile devices - Jose Luis Andrade
17. Portable science: podcasting as an outreach tool for a
large academic science and engineering library - Eugene Barsky and Kevin Lindstrom

18. Mobilizing the development of information skills for students on the move and for the workplace: two case
studies of mobile delivery in practice - Hassan Sheikh and Anne Hewling
19. The library’s place in a mobile space - Graham McCarthy and Sally Wilson
20. M-libraries in distance education: a proposed model for IGNOU - Seema Chandhok and Parveen Babbar
21. Bridging the mobile divide: using mobile devices to engage the X and Y generations - Phil Cheeseman and Faye Jackson
22. Information literacy gets mobile - Peter Godwin
23. Library and Student Support (L&SS): flexible, blended and technology-enhanced learning - Victoria Owen

24. Enhancing library access through the use of mobile technology: case study of information services provided by six mobile companies in Bangladesh - Nafiz Zaman Shuva
25. M-libraries: information use on the move - Keren Mills
26. UCLA and Yale Science Libraries data on cyberlearning and reference services via mobile devices - Brena Smith, Michelle Jacobs, Joseph Murphy and Alison Armstrong
27 Say what? An SMS transcript analysis at New York University - Alexa Pearce, Scott Collard and Kara Whatley
Conclusion - Gill Needham and Nicky Whitsed

divider M-Libraries 3
Transforming libraries with mobile technology

Mohamed Ally and Gill Needham, editors
ISBN: 978-1-85604-776-0


divider M-Libraries 4
From margin to mainstream - mobile technologies transforming lives and libraries

Mohamed Ally and Gill Needham
ISBN: 978-1-85604-944-3



Table of Contents:

Foreword - Char Booth
Introduction - Mohamed Ally
1. Cost-effective content alert system using SMS: a case study at Bundelkhand University Library, Jhansi - Sridevi Jetty, Maneesh Kumar Bajpai and John Paul Anbu K
2. From aspiration to innovation: the Live Lab concept at the University of Glasgow Library - Rosemary Stenson, Wendy Walker, Kay Munro and Karen Stevenson
3. Mobilizing academic content online: challenges and rewards - Keren Mills and Hassan Sheikh
4. Using iPads for a roving enquiry service: a case study on lessons learned - Rowan Williamson
5. BYOD! We don’t think so - Steve Bowman
6. Bridge over troubled waters: QR coding the collection for student satisfaction - Neil Ford
7. If you tweet will they follow? Promoting library resources and services to a mobile audience through social media - David Honeybone
8. Transforming the service: supporting mobile devices with minimal budget and time - Georgina Parsons
9. M-education reaching the unreached: a Government of India initiative - Parveen Babbar and Seema Chandhok
10. Widening access and stimulating innovation through mobile health applications - Bob Gann
11. An education in privacy: best practices for academic libraries in the age of social media - Kate Cushon
12. QR codes as teaching tools - Keiso Katsura
13. Making sure to remember what we already know: ensuring e-reading innovation works - Anne Hewling
14. Text reference service: ideas for best practices - Lili Luo
15. M-libraries on the hype cycle: where are we? - Jo Alcock and Pete Dalton
16. Responsive web design for your library website - Matt Borg
17. A new method of training users: Polimedia video for iOS and Android devices - Angels Carles-Pomar, Ana Castellano and Fernando Guerrero Rebollo
18. Mobile phone technology in academic library services: a public university students’ perceptions and paradigm - Md. Anwarul Islam
19. Moving beyond the counter: mobile library support and the use of tablet PCs at Leeds University Library - Peter Kilroy
20. Creating a university-wide mobile app: the mStir experience - Andrew Wilson
21. Use of mobile phones for library services: the experience of Hezekiah Oluwasanmi Library, Obafemi Awolowo University, Ile Ife, Nigeria - Bukky Olufemi Asubiojo
22. If you build it will they come? The importance of collaboration and marketing in developing and promoting mobile services - Binky Lush and Emily Rimland
23. Delivering news on mobile: the European Parliament’s m.Library website - Caroline Corneau
24. Searching the Library catalogue through Twitter - Bianca Kramer
25. Mobile devices in medical schools: the WCMC-Q experience - Sa’ad Laws
26. Kindles in the library, National University of Ireland Maynooth Kindle Pilot 2011 - Louise Saults
Conclusion- Gill Needham

divider Making Search Work
Implementing web intranet and enterprise search

Martin White
ISBN: 978-1-85604-602-2
divider Making the Most of RFID in Libraries
Martin Palmer
ISBN: 978-1-85604-634-3
divider Managing and Growing a Cultural Heritage Web Presence
A strategic guide

Mike Ellis
ISBN: 978-1-85604-710-4
divider Managing Digital Rights
A practitioner's guide

Paul Pedley, editor
ISBN: 978-1-85604-544-5
divider Managing Information Services
Sue Roberts and Jennifer Rowley
ISBN: 978-1-85604-515-5
divider Managing Outsourcing in Library and Information Services
Sheila Pantry and Peter Griffiths
ISBN: 978-1-85604-543-8
divider Managing Records
Elizabeth Shepherd and Geoffrey Yeo
ISBN: 978-1-85604-370-0
divider Managing Records in Global Financial Markets
Ensuring compliance and mitigating risk

Lynn Coleman, Victoria L Lemieux, Rod Stone and Geoffrey Yeo, editors
ISBN: 978-1-85604-663-3

Table of Contents

Introduction to the series - Geoffrey Yeo
1. Global financial markets - Victoria L. Lemieux, David Long and David Kemp

2. Conflicts of laws in multiple jurisdictions - Ed Sautter
3. Impact of the extrajurisdictional reach of the USA - Ed Sautter
4. Moves towards a common regulatory framework for financial services in the European Union - Jonathan Herbst and Simon Lovegrove
5. Data exchange and confidentiality: an Asia Pacific perspective - Julian Cunningham-Day and Marly Didizian
6. Information privacy in the USA - Regan Adams

7. Managing records risks in global financial institutions - Victoria L. Lemieux and Ember D. Krumwied
8. The digital revolution and its impact - P. J. Di Giammarino
9. Mergers, acquisitions, divestitures and insolvencies - John Ramsey
10. Records management considerations in global strategic outsourcing - Victoria L. Lemieux

11. Authenticity and evidential weight of digital evidence in legal proceedings - Stephen Mason
12. Discovery and records management - Christine Ardern

13. Establishing a global policy framework for the management of records - Rod Stone
14 Embedding records management in the business - Judith Ellis
15 Corporate memory: the development and maintenance of an archival service - Tina Staples

divider Managing Research Data
Graham Pryor, editor
ISBN: 978-1-85604-756-2
divider Managing Suppliers and Partners for the Academic Library
David Ball
ISBN: 978-1-85604-547-6
divider Managing the Crowd
Rethinking records management for the Web 2.0 world

Steve Bailey
ISBN: 978-1-85604-641-1
divider Managing your Internet and Intranet Services 2nd edn
The information and library professional's guide to strategy

Peter Griffiths
ISBN: 978-1-85604-483-7
divider Mastering Digital Librarianship
Strategy, networking and discovery in academic libraries

Alison Mackenzie and Lindsey Martin, editors
ISBN: 978-1-85604-943-6


Sample chapter: Digital marketing in an outreach context - Alison Hicks


Theme 1: Rethinking marketing and communication

1. Digital marketing in an outreach context - Alison Hicks
2. Reference 2.0: evolution of virtual reference services and social media - Dawn McLoughlin & Jill Benn
3. A service in transition: how digital technology is shaping organizational change - Rachel Bury & Helen Jamieson

Theme 2: Rethinking support for academic practice

4. The impact of open and digital content on librarians’ roles in a learning and teaching context - Helen Howard
5. Supporting early-career researchers in data management and curation - Joy Davidson
6. Extending students’ digital capabilities: the Digital Tattoo Project - Julie Mitchell & Cindy Underhill

Theme 3: Rethinking resource delivery

7. Mobilizing your library - Dr Kay Munro, Karen Stevenson, Rosemary Stenson & Wendy Walker
8. ‘You might also be interested in . . .’: improving discovery through recommendations - Lisa Charnock & Joy Palmer
9 . Libraries and international branch campuses in the digital environment - Moira Bent

divider Maxwell's Handbook for RDA
Explaining and Illustrating RDA: Resource Description and Access Using MARC21

Robert L. Maxwell
ISBN: 978-1-85604-832-3

Free sample: Preface, chapter 1 and index

divider Metadata for Digital Collections
A how-to-do-it manual

Stephen J Miller
ISBN: 978-1-85604-771-5
divider Metadata for Information Management and Retrieval
David Haynes
ISBN: 978-1-85604-489-9
divider Microblogging and Lifestreaming in Libraries

Robin M Hastings
ISBN: 978-1-85604-723-4
divider Museum Collections Management
A handbook

Freda Matassa
ISBN: 978-1-85604-701-2
divider Next-Gen Library Redesign

Michael Lascarides
ISBN: 978-1-85604-849-1
divider No Shelf Required 2
Use and management of electronic books

Sue Polanka, editor
ISBN: 978-1-85604-830-9
divider Organizing Exhibitions
A handbook for museums, libraries and archives

Freda Matassa
ISBN: 978-1-85604-945-0



  • Exhibition organization   
  • The successful exhibition   
  • Background   
  • Exhibition benefits   
  • Planning an exhibition   
  • References   

1. Idea   

  • Fundamentals   
  • Concept   
  • Objects   
  • Policy   
  • People   
  • Space   
  • Finance   
  • Audience and programmes   
  • Time schedule   
  • Objectives and risks   
  • Stage One checklist   
  • Summary   
  • References   

2. Planning   

  • Fundamentals   
  • Project management   
  • Communication   
  • Project team    
  • Schedule   
  • Loans and lenders   
  • Exhibition space   
  • Budget   
  • Insurance   
  • Exhibition design   
  • Transport   
  • Stage Two checklist   
  • Summary   
  • References   

3. Organization   

  • Fundamentals   
  • Loans and lenders   
  • Design and build   
  • Environment   
  • Insurance   
  • Transport   
  • Marketing and publications   
  • People   
  • Stage Three checklist   
  • Summary   
  • References   

4. Packing and transport   

  • Fundamentals   
  • Internal moves   
  • External moves   
  • Lenders delivering their own loans   
  • Insurance   
  • Stage Four checklist   
  • Summary   
  • References   

5. Installation   

  • Fundamentals   
  • Planning for installation   
  • Team   
  • Schedule   
  • Gallery preparation   
  • Access   
  • Delivery   
  • Unwrapping and inspection   
  • Receiving couriers   
  • Display furniture and fixings   
  • Placing and hanging   
  • Labels and signage   
  • Lighting   
  • Preparation for the opening   
  • Invigilators   
  • Stage Five checklist   
  • Summary   
  • References   

6. Openings   

  • Fundamentals   
  • What kind of opening?    
  • Planning   
  • Safety and security   
  • On the day   
  • Afterwards   
  • Stage Six checklist   
  • Summary   

7. Maintenance and programmes   

  • Fundamentals   
  • Monitoring   
  • Ongoing requirements   
  • Daily activities   
  • Events and programmes   
  • Stage Seven checklist   
  • Summary   
  • References   

8. Closure   

  • Fundamentals   
  • Planning   
  • Deinstallation   
  • Return   
  • Completion
  • Stage Eight checklist   
  • Summary    

9. Touring exhibitions   

  • Fundamentals   
  • Why send an exhibition on tour?    
  • Planning and agreements   
  • During the tour   
  • End of the tour   
  • Exhibition tour checklist   
  • Summary   
  • References   

10. Legacy   

  • Fundamentals   
  • The importance of legacy   
  • Evaluation   
  • Impact   
  • Archive   
  • Stage Ten checklist    
  • Summary   
  • References   


  • Air freight security   
  • Claims   
  • Commissions   
  • Contractors   
  • Copyright   
  • Couriers   
  • Customs, import and export   
  • Damage reporting   
  • Disclaimers   
  • Display cases   
  • Due diligence   
  • Emergency plan   
  • Environment   
  • Ethics   
  • Government indemnity   
  • Hazardous materials   
  • Insurance   
  • Light and lighting   
  • Pest management   
  • Security   
  • Sustainability   
  • Unclaimed loans   
  • Valuations   
  • Visitors with special needs   
  • Bibliography.
divider Practical Cataloguing

Anne Welsh and Sue Batley
ISBN: 978-1-85604-695-4
divider Practical Digital Preservation
A how-to guide for organizations of any size

Adrian Brown
ISBN: 978-1-85604-755-5
divider Preparing Collections for Digitization
Anna E Bülow and Jess Ahmon
ISBN: 978-1-85604-711-1
divider Preserving Archives, 2nd edition
Helen Forde and Jonathan Rhys-Lewis
ISBN: 978-1-85604-823-1
divider Read to Succeed
Strategies to engage children and young people in reading for pleasure

Joy Court, editor
ISBN: 978-1-85604-747-0
divider Reader Development in Practice
Bringing literature to readers

Susan Hornby and Bob Glass, editors
ISBN: 978-1-85604-624-4
divider Records and Information Management
Patricia C. Franks
ISBN: 978-1-85604-836-1


1. The origins and development of records and information management

  • Introduction
  • Records and Recordkeeping in Society
  • Recordkeeping in the United States in the Twentieth Century
  • Information Technology, Records, and the Information Age
  • Web 2.0, Social Media, and Society
  • Summary
  • Perspective: Realigning the Records Management Covenant - Steve Bailey

2. Records and information management: the foundation for information governance

  • Introduction
  • Information Governance
  • Records Management as a Professional Management Discipline
  • Records and Information Management Lifecycle
  • Records Management Program Elements, Functions, and Activities
  • Standards, Laws, Regulations, and the Legal Environment
  • Summary
  • Paradigm: The US Nuclear Power Industry Mitigates Risk in the Use of Electronic Formats to Meet Quality Assurance Record Retention Requirements - Eugene Yang

3. Records and information creation/capture, classification, and file plan development

  • Introduction
  • Records and Information Creation and Capture
  • Controlled Language and Records Classification
  • Business Classification Schemes
  • Indexing, Content Analysis, and File Plan Development
  • Records Management Metadata
  • Summary
  • Paradigm: The Vermont Functional Classification System (VCLAS) - Tanya Marshall

4. Records retention strategies: inventory, appraisal, retention, and disposition

  • Introduction
  • Records Inventory
  • Records Appraisal
  • Legal and Regulatory Compliance
  • Developing a Records Retention and Disposition Schedule
  • Summary
  • Paradigm: Implementing Records Retention in an ERP System: Records Retention, Appraisal, and Disposition - Nancy Kunde

5. Records and information access, storage, and retrieval

  • Introduction
  • Business Process Mapping and Workflow Processes
  • Access Controls
  • Active Storage Systems
  • Search and Retrieval Process
  • Metadata and Metadata Standards
  • Summary
  • Paradigm: New Business Intake—Law Firm Environment - Deborah Rifenbark

6. Electronic records and electronic records management systems

  • Introduction
  • Electronic Records
  • Enterprise Information Systems
  • Content Management Systems
  • Enterprise Content Management Systems
  • Electronic Records Management
  • Electronic Records Management Systems
  • Electronic Records Management Systems Guidance
  • Data and System Migration
  • Records Management in the Clouds
  • Planning and Managing an Electronic Records Management Program
  • Summary
  • Paradigm: Records Management in the Cloud - Mary Beth Herkert

7. Emerging technologies and records management

  • Introduction
  • Diffusion of Innovation and Trend Spotting
  • Identifying, Capturing, and Scheduling Web Records
  • Social Media and Records Management
  • Managing Mobile Devices
  • Integration into the Electronic Records Management System
  • Summary
  • Paradigm: Discovering the South Land—Employing Emerging Technologies, Motivating Staff, and Measuring Success - Christian van der Ven

8. Vital records, disaster preparedness and recovery, and business continuity

  • Introduction
  • Business Resumption Strategies
  • Vital Records Program
  • Disaster Preparedness and Recovery Planning
  • Business Continuity Planning
  • Summary
  • Paradigm: Archdiocese of New Orleans Rebuilds Archives after Hurricane Katrina - Emilie Gagnet Leumas

9. Monitoring, auditing, and risk management

  • Introduction
  • Monitoring the Management of Records
  • Auditing the Records Management Program
  • Risk Management
  • Summary
  • Paradigm: Creating Defensible Records Retention Programs - Fred V. Diers

10. Inactive records management, archives, and long-term preservation

  • Introduction
  • Inactive Records and Records Centers
  • Archives Management
  • Long-Term Preservation
  • Digital Curation and Preservation
  • Summary
  • Paradigm: Chaos to Control—A Continuing Journey - Barb Ricci and Jeffrey W. Cox

11. Records management education and training

  • Introduction
  • Preparation for Records Management Professionals
  • Records Management Training Programs
  • Summary
  • Paradigm: Digital Education for a Digital World—The Digital Curriculum Laboratory at Simmons College - Ross Harvey

12. From records management to information governance, anevolution

  • Introduction
  • Developing a Records Management Program
  • Implementing an Information Governance Strategy
  • Summary
  • Perspective: Information Governance Program Development - Diane K. Carlisle.
divider Records Management and Information Culture
Tackling the people problem

Gillian Oliver and Fiorella Foscarini
ISBN: 978-1-85604-947-4


Sample Chapter: 1. Background and context


1. Background and context    

  •     The concept of information culture   
  •     Underlying theory   
  •     The information culture assessment framework   
  •     Why information culture?   
  •     Summary and conclusions   
  •     Notes
  •     References   

2. The value accorded to records   

  •     Cultural influences   
  •     Attitudes and behaviours   
  •     Records management infrastructure   
  •     IT usage: The EDRMS challenge   
  •     Assessment techniques   
  •     Next steps   
  •     Summary and conclusions   
  •     Note
  •     References   

3. Information preferences   

  •     Words or pictures?   
  •     Sharing information   
  •     Assessment techniques   
  •     Next steps   
  •     Summary and conclusions   
  •     References   

4. Language considerations and regional technological infrastructure   

  •     Language as a social fact   
  •     Dealing with your organization’s broader  technological context   
  •     Assessment techniques   
  •     Next steps   
  •     Summary and conclusions   
  •     Note
  •     References   

5. Information-related competencies   

  •     The training imperative   
  •     Information-related competencies   
  •     Assessment techniques   
  •     Next steps   
  •     Summary and conclusions   
  •     References   

6. Awareness of environmental requirements relating to records   

  •     Researching recordkeeping requirements   
  •     Other requirements   
  •     How to do it   
  •     Organizational policy   
  •     Assessment techniques   
  •     Next steps   
  •     Summary and conclusions   
  •     Notes
  •     References   

7. Corporate information technology governance   

  •     Information governance   
  •     Information architecture   
  •     Security   
  •     Cloud computing   
  •     Assessment techniques   
  •     Next steps   
  •     Summary and conclusions   
  •     References   

8. Trust in recordkeeping systems   

  •     Trust and trustworthiness   
  •     Audit   
  •     Mistrust   
  •     Ethical practice   
  •     Assessment techniques   
  •     Next steps   
  •     Summary and conclusions   
  •     References   

9. Bringing it all together   

  •     Soft systems methodology   
  •     The genre approach   
  •     Assessment techniques   
  •     Next steps   
  •     Summary and conclusions   
  •     Note
  •     References.

About the authors:

Gillian Oliver is an academic at the School of Information Management, Victoria University of Wellington, New Zealand.  Her PhD is from Monash University, Melbourne, Australia. Her research interests centre on organisational culture, and the influences this has on the way that information is managed. She is the author of Organisational Culture for Information Managers (Chandos, 2011) and a Co-editor in Chief of Archival Science.

Fiorella Foscarini holds a PhD in archival studies from the University of British Columbia, Vancouver, Canada. Prior to joining the Faculty of Information at the University of Toronto, she worked as senior archivist for the European Central Bank. In her teaching and research, she uses archival science, diplomatics and genre theory, as well as ideas of organizational culture and information culture to investigate how records are created, managed, and preserved in organizations.

divider Reflecting on the Future of Academic and Public Libraries
Peter Hernon and Joseph R Matthews, editors
ISBN: 978-1-85604-948-1

Table of Contents

1. Change—Major to Minor
Fundamental Change
Some Important Trends
Creating the Library Compass
Concluding Thoughts

2. Building a Path to the Future
Environmental Scanning Reports
Concluding Thoughts

3. Transforming the Future
Identifying Trends
Building Scenarios
Concluding Thoughts

4. Related Literature
Scenario Planning
Some Key Writings
Use of Scenarios in General
Writings Relevant to Academic Libraries
Writings Relevant to Public Libraries
Concluding Thoughts

5. Future Views of Academic Libraries
Higher Education
Trends in Academic Libraries
Unfamiliarity with Libraries and the Role of Librarians
Exploring the Use of Different Scenarios
Six Academic Library Scenarios
Extending the Scenarios beyond Fifteen Years
Concluding Thoughts

6. Perspectives on Trends and Scenarios: Academic Libraries

Scholarly Communication and Liberal Arts College Libraries - Richard Fyffe
Scholarly Communication and the Role of the Liberal Arts College Library - Diane J. Graves
Toward Building an Embedded Academic Library: The Case of Shaping Drexel University Libraries Spaces - Danuta A. Nitecki
Revisiting the Scenarios through Space Planning - Robert E. Dugan
Concluding Thoughts

7. Future Views of Public Libraries
Public Library Association Planning Process
Scenarios and Public Libraries
Out-of-the-Box Thinking
Concluding Thoughts

8. Perspectives on Trends and Scenarios: Public Libraries
Scenario One: The “Status Quo” Library
Scenario Two: The Community “Living Room”
Scenario Three: The “Electronic” Library
Scenario Four: The “Happening Place” Library
Comments on the Scenarios
Concluding Thoughts

9. Preparing for the Future: Some Final Thoughts
Staff Abilities for the Present and Future
Currents in Scenario Development
Privatizing Libraries
Libraries Merely Trying to Keep Up
Revisiting Space Planning
Issues of Importance to the Broader Organization
Concept of Scenarios Revisited
Concluding Thoughts

Appendix A: The Use of Scenarios in the Pierce County Library System - Neel Parikh
Appendix B: The Anythink Revolution - Pam Sandlian-Smith

divider Research Methods in Information, 2nd edition
Alison Jane Pickard
ISBN: 978-1-85604-813-2
divider Research, Evaluation and Audit
Key steps in demonstrating your value

Maria J Grant, Barbara Sen and Hannah Spring, editors
ISBN: 978-1-85604-741-8

Sample chapter: What are research, evaluation and audit?


Foreword - Hazel Hall


1. What are research, evaluation and audit? - Barbara Sen, Maria J. Grant and Hannah Spring
2. Building confidence - Hannah Spring and Clare McClusky
3. Asking the right question - Sarah Coulbeck and Emma Hadfield
4. Writing your research plan - Miggie Pickton
5. Ethics and best practice - Elizabeth Buchanan and Stuart Ferguson


6. Reviewing the literature - Michelle Maden
7. Qualitative approaches - Alison Pickard
8. Quantitative approaches - Christine Urquhart
9. Data analysis - Jenny Craven and Jillian R. Griffiths
10. Tools to facilitate your project - Maria J. Grant


11. Writing up your project findings - Graham Walton and Maria J. Grant
12. Disseminating your project findings - Jane Shelling
13. What next? Applying your findings to practice - Robert Gent and Andrew Cox
Closing remarks - Maria J. Grant, Barbara Sen and Hannah Spring.

divider Rethinking Information Literacy
A practical framework for learning

Jane Secker and Emma Coonan, editors
ISBN: 978-1-85604-822-4
divider Screencasting for Libraries

Greg Notess
ISBN: 978-1-85604-848-4
divider Semantic Web Technologies and Social Searching for Librarians

Robin Fay and Michael Sauers
ISBN: 978-1-85604-842-2
divider Setting up a Library and Information Service from Scratch
Sheila Pantry OBE and Peter Griffiths
ISBN: 978-1-85604-558-2
divider Strategic Planning for Social Media in Libraries

Sarah Steiner
ISBN: 978-1-85604-841-5
divider Successful Enquiry Answering Every Time, 6th edition
Tim Buckley Owen
ISBN: 978-1-85604-811-8
divider Supporting Research Students
Barbara Allan
ISBN: 978-1-85604-685-5
divider Teaching Information Literacy Online
Thomas P. Mackey and Trudi E. Jacobsen, editors
ISBN: 978-1-85604-767-8
divider The Academic Library
Peter Brophy
ISBN: 978-1-85604-527-8
divider The E-copyright Handbook
Paul Pedley
ISBN: 978-1-85604-827-9
divider The Future of Archives and Recordkeeping
A reader

Jennie Hill, editor
ISBN: 978-1-85604-666-4
divider The Future of Scholarly Communication
Deborah Shorley and Michael Jubb, editors
ISBN: 978-1-85604-817-0

Chapter 1: Changing ways of sharing research in chemistry Henry S. Rzepa

divider The Information Society, 6th edition
A study of continuity and change

John Feather
ISBN: 978-1-85604-818-7
divider The Innovative School Librarian
Thinking outside the box

Sharon Markless (editor), Elizabeth Bentley, Sarah Pavey, Sue Shaper, Sally Todd and Carol Webb
ISBN: 978-1-85604-653-4
divider The Intranet Management Handbook
Martin White
ISBN: 978-1-85604-734-0
divider The Library Marketing Toolkit
Ned Potter
ISBN: 978-1-85604-806-4

divider The New Professional’s Toolkit
Bethan Ruddock
ISBN: 978-1-85604-768-5
divider The No-nonsense Guide to Legal Issues in Web 2.0 and Cloud Computing
Charles Oppenheim
ISBN: 978-1-85604-804-0
divider The No-nonsense Guide to Training in Libraries
Barbara Allan
ISBN: 978-1-85604-828-6
divider The Public Library
David McMenemy
ISBN: 978-1-85604-616-9
divider The Special Collections Handbook
Alison Cullingford
ISBN: 978-1-85604-757-9


divider Transformative Learning Support Models in Higher Education
Educating the whole student

Margaret Weaver, editor
ISBN: 978-1-85604-644-2
divider Transforming Information Literacy Instruction Using Learner-Centered Teaching
Joan R Kaplowitz
ISBN: 978-1-85604-835-4

Table of Contents

Foreword - Lynn D. Lampert


1. What Is Learner-Centered Teaching?

The Adventure Begins
What’s So Special about LCT?
Learner-Centered Teaching: CPR for Your Practice
Support for LCT
Shifting the Balance of Power
Final Remarks

2. How Will You Know Learner-Centered Teaching
When You See It?
I’ll Know It When I See It
Components of LCT
Listen to Your Learners
Engage Your Learners
Inspire Your Learners
Final Remarks

3. Where Did Learner-Centered Teaching Come From?
The Evolution of an Idea
John Dewey and the Progressive Education Movement
How Psychological Learning Theories Contribute to LCT
Common Threads—Collaboration, Participation, Responsibility
CPR from the Teacher’s Perspective: Listen, Engage, Inspire
LCT: The Research Base
Final Remarks


4. What Will Learners Do?—Learner-Centered Teaching Methods

How Do I Teach? Let Me Count the Ways
The Many Flavors of Learning
The Lecture Method
Collaborative Group Work
A Word about Discovery
Ending It All
Mixing It Up
Final Remarks

5. How Will Learning Be Measured? — Learner-Centered
Taking the Guesswork Out of Learner-Centered Teaching, or How Do I Know It Worked?
Using Learner-Centered Assessment to Listen, Engage, and Inspire
Learner-Centered Assessment: Creating Opportunities to Collaborate, Participate, and Take Responsibility
Planning for Learner-Centered Assessment: The Teaching Tripod
Teaching Tripod—Step One: Creating Expected Learning Outcomes
Teaching Tripod—Step Two: Selecting Instructional Activities
Teaching Tripod—Step Three: Assessing Expected Learning Outcomes
Assessment 101: An Overview of Some Basic Principles
Double Duty: Using Instructional Activities for ILI Assessment
Final Remarks


6. Creating the Face-to-Face Learner-Centered Experience

Advantages and Drawbacks of the F2F Format
Atmosphere—Creating an LCT Environment
How to Build a Learner-Centered F2F Experience
Special Considerations for the Learner-Centered F2F Experience
Final Remarks

7. Creating the Online Learner-Centered Experience - with Hillary Kaplowitz
Why Teach Online?
Moving to the Online Format: A Cautionary Tale
Advantages and Drawbacks of the Online Format
How Online Instruction Supports LCT
Special Challenges for LCT in the Online Format
Atmosphere—Designing an LCT Environment Online
How to Build a Learner-Centered Online Experience
Elements of Learner-Centered Online Instruction
Special Considerations for the Learner-Centered Online Experience
Final Remarks

8. Creating the Blended Learner-Centered Experience — A Case Study in Transformation
- with Hillary Kaplowitz
Changing My Ways
The Starting Point
Moving to the LCT/Blended Approach—The Transformation of IS 448
Baby Steps
Final Remarks

9. Learner-Centered Teaching in Action—Vignettes from the Field
From the School Library Perspective
From the Public Library Perspective
From the Academic Library Perspective—Part One: Community Colleges
From the Academic Library Perspective—Part Two: Colleges and Universities
From the Special Library Perspective
From the Partnership and Outreach Perspective
Final Remarks


10. Where Do We Go from Here?

Start Small
Team Teach
Become a Critical Observer
Share Your Ideas
Seek Out New Information
Recharge Your Batteries
Technology and the Future of ILI
Back to Basics: Teaching Concepts, Not Mechanics
Final Remarks

divider Understanding Healthcare Information
Lyn Robinson
ISBN: 978-1-85604-662-6
divider User Experience (UX) Design for Libraries

Aaron Schmidt and Amanda Etches
ISBN: 978-1-85604-843-9
divider User Studies for Digital Library Development
Milena Dobreva, Andy O'Dwyer and Pierluigi Feliciati, editors
ISBN: 978-1-85604-765-4
divider Using Mobile Technology to Deliver Library Services
A handbook

Andrew Walsh
ISBN: 978-1-85604-809-5
divider Using Web 2.0 for Health Information
Paula Younger and Peter Morgan, editors
ISBN: 978-1-85604-731-9
divider Web 2.0 Tools and Strategies for Archives and Local History Collections
Kate Theimer
ISBN: 978-1-85604-687-9
divider Web Accessibility
Practical advice for the library and information professional

Jenny Craven, editor
ISBN: 978-1-85604-625-1
divider Web Accessibility (accessible pdf version)
Practical advice for the library and information professional

Jenny Craven, editor
ISBN: 978-1-85604-660-2
divider Web Metrics for Library and Information Professionals
David Stuart
ISBN: 978-1-85604-874-3

Free sample chapter: 1. Introduction


1. Introduction

  • Metrics   
  • Indicators   
  • Web metrics and Ranganathan’s laws of library science   
  • Web metrics for the library and information professional   
  • The aim of this book   
  • The structure of the rest of this book   

2. Bibliometrics, webometrics and web metrics   

  • Introduction   
  • Web metrics   
  • Information science metrics   
  • Web analytics   
  • Relational and evaluative metrics   
  • Evaluative web metrics   
  • Relational web metrics   
  • Validating the results   
  • Conclusion   

3. Data collection tools   

  • Introduction   
  • The anatomy of a URL, web links and the structure of the web   
  • Search engines 1.0   
  • Web crawlers   
  • Search engines 2.0   
  • Post search engine 2.0: fragmentation   
  • Conclusion   

4. Evaluating impact on the web   

  • Introduction   
  • Websites   
  • Blogs   
  • Wikis   
  • Internal metrics   
  • External metrics   
  • A systematic approach to content analysis   
  • Conclusions   

5. Evaluating social media impact   

  • Introduction   
  • Aspects of social network sites   
  • Typology of social network sites   
  • Research and tools for specific sites and services   
  • Other social network sites   
  • General social media impact   
  • Sentiment analysis   
  • Conclusion   

6. Investigating relationships between actors   

  • Introduction   
  • Social network analysis methods   
  • Sources for relational network analysis   
  • Conclusions   

7. Exploring traditional publications in a new environment   

  • Introduction   
  • More bibliographic items   
  • Full text analysis   
  • Greater context   
  • Conclusion   

8. Web metrics and the web of data   

  • Introduction   
  • The web of data   
  • Building the semantic web   
  • Implications of the web of data for web metrics   
  • Investigating the web of data today   
  • SPARQL   
  • Sindice   
  • LDSpider – an RDF web crawler   
  • Conclusions   

9. The future of web metrics and the library and information professional   

  • How far we have come   
  • The future of web metrics   
  • The future of the library and information professional and web metrics.

About the author:

Dr David Stuart is a researcher in the Centre for e-Research (CERCH) at King’s College London, and an honorary research fellow in the Statistical Cybermetrics Research Group at the University of Wolverhampton, where he was previously Web 2.0 Research Fellow. He has a PhD in information science and regularly writes about library and information science topics for professional journals and magazines. His previous book Facilitating Access to the Web of Data was published by Facet Publishing in 2011.




divider Wikis for Libraries

Lauren Pressley
ISBN: 978-1-85604-725-8
divider Your Essential Guide to Career Success 2nd edn
Sheila Pantry and Peter Griffiths
ISBN: 978-1-85604-491-2
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Academic librarianship_ Acquisitions and collection development_ Archives and records management_ Art and design librarianship_ Cataloguing and classification_ Children's, youth and school librarianship_ Copyright and legal issues_ Digital libraries_ E-books and electronic resources_ Evaluation and measurement_ Health librarianship_ Information literacy, e-learning and user studies_ Information retrieval_ Information science_ Intranet and website management_ Knowledge and information management_ Library planning and design_ Mailing list rental_ Management and leadership_ Marketing and advocacy_ Media librarianship_ Mobile technology_ Museums and cultural heritage_ New professionals_ Preservation, digitisation and conservation_ Public librarianship_ Publishing_ RDA: Resource, Description and Access_ Reference librarianship_ Reference works_ Research methods_ Special collections librarianship_ Textbooks_ The TECH SET_ Tools and systems_ Training and development_ Web 2.0 and beyond_