Feb 2011 | 256pp
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This is the first book to offer practical advice on intranet management, based on the work of the author as an intranet consultant over the past fifteen years.
Key areas include:
An appendix offers guidelines for social media use.
Readership: Information professionals involved in the development of an intranet for their organization, managers with responsibility for internal communications, personal management, risk management, information management and information technology.
Foreword - James Robertson
PART 1: FOUNDATIONS
1. Managing intranets: opportunities and challenges
2. Defining user requirements
3. Making a business case
4. Developing a content strategy
5. Enhancing collaboration
PART 2: TECHNOLOGY
6. Managing technology
7. Specifying and selecting software
8. Using Microsoft SharePoint for intranets
PART 3: OPERATIONAL PLANNING
9. Establishing the intranet team
10. Managing intranet projects
11. Evaluating risks
12. Conforming to compliance requirements
13. Enhancing the user experience
14. Marketing the intranet
15. Measuring user satisfaction
PART 4: GOVERNANCE AND STRATEGY
16. Creating the governance framework
17. Developing an intranet strategy
18. From intranets to information management
"This is a truly superb book...Martin crams a treasure trove of information into 233 pages. His writing style is concise and easy to digest. I have never found another book that covers intranets in this practical style and so I thoroughly recommend it to intranet managers and their teams, to the senior execs who have the intranet within their purview, and to information management, knowledge management and content management practitioners who may have to deal with intranets, or advise clients on there development."
- Jed Cawthorne
"Martin White has accomplished a great piece of work that will bring a lot of benefit to a lot of intranet managers."
- Jane McConnell
- James Robertson
"This book appears to fill a clear gap in the professional literature and its accessible style will ensure that it appeals to a wide variety of practitioners in different sectors. I certainly felt after reading it that any manager or project leader tasked with implementing an intranet would find it extremely useful when starting their planning."
- SCONUL Focus
"I recommend it highly"
- Information Research