Jun 2012 | 302pp
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This landmark text captures a global cross-section of leading voices and provides a clear and coherent overview of the user studies domain and user issues in digital libraries.
As the information environment becomes increasingly electronic, digital libraries have proliferated, but the focus has often been on innovations in technology and not the user. Although user needs have become a popular concept, in practice the users are rarely consulted in the development of services. Research and analysis of users is essential to fine-tune the content and approach of digital libraries to the diverging requirements and expectations of incredibly varied communities and to ensure libraries are effective, accessible and sustainable in the long term.
Key topics include:
Readership: Information professionals involved in supporting, developing or designing digital library services, researchers wanting to address the user dimension in their work and students on LIS and computer science courses who want to understand the importance of the user in information services.
Preface - Tom Wilson
1. Introduction: user studies for digital library development - Milena Dobreva, Andy O’Dwyer and Pierluigi Feliciati
PART 1: SETTING THE SCENE
2. Models that inform digital library design - Elaine G Toms
3. User-centric studies - Sudatta Chowdhury
4. Design issues and user needs - Petar Mihaylov
5. Users within the evaluation of digital libraries - Giannis Tsakonas
PART 2: METHODS EXPLAINED AND ILLUSTRATED
6. Questionnaires, interviews and focus groups as means for user engagement with evaluation of digital libraries - Jillian R Griffiths
7. Expert evaluation methods - Claus-Peter Klas
8. Evidence of user behaviour: deep log analysis - David Nicholas and David Clark
9. An eye-tracking approach to the evaluation of digital libraries - Panos Balatsoukas
10 Personas - Katja Guldbæk Rasmussen and Gitte Petersen
PART 3: USER STUDIES IN THE DIGITAL LIBRARY UNIVERSE: WHAT ELSE NEEDS TO BE CONSIDERED?
11. User-related issues in multilingual access to multimedia collections - Paul Clough
12. Children and digital libraries - Ian Ruthven, Monica Landoni and Andreas Lingnau
13. User engagement and social media - Jeffery K Guin
14. Significant others: user studies and digital preservation - Kathleen Menzies and Duncan Birrell
15. The shift to mobile devices - Lina Petrakieva
16. Resource discovery for research and course design - Zsuzsanna Varga
17. Support for users within an educational or e-learning context - Nicola Osborne
PART 4: USER STUDIES ACROSS THE CULTURAL HERITAGE SECTOR
18. User studies in libraries - Derek Law
19. User studies in archives - Wendy M Duff
20. User studies in museums: holding the museum in the palm of your hand - Susan Hazan
21. Digital art online: perspectives on user needs, access, documentation and retrieval - Leo Konstantelos
22. User studies for digital libraries’ development: audiovisual collections - Andy O’Dwyer
23. A business-model perspective on end-users and open metadata - Harry Verwayen and Martijn Arnoldus
PART 5: PUTTING IT ALL TOGETHER
24. And now … to the brave real world - Milena Dobreva, Andy O’Dwyer and Pierluigi Feliciati
"This book is a timely one...The chapters are written by highly competent researchers and professionals known in the digital libraries and user studies world. The research world meets the professionals, the mature and authoritative researchers are represented side by side with young ones just starting their career."
- Information Research
"This is a publication I can wholeheartedly recommend to academics, researchers, students and practitioners. It is solidly embedded in the theory and literature of information behaviour and user studies. However, the text should not overwhelm practitioners who wish to enter the fascinating area of user studies research in the ever-expanding world of digital libraries."
- Online Information Review