Customer-based Collection Development

Jul 2014 | 208pp

Price: £59.95
CILIP members price: £47.95

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Customer-based Collection Development
An overview

Edited by Karl Bridges

This essential guide to customer-based/patron-driven collection development will allow librarians to navigate the rapid changes in what users expect of libraries.

The traditional "top down" approach to collection development definitely has its drawbacks: even after spending a good deal of time, energy, and resources, librarians are sometimes frustrated to find that their library's collection is not being used as they anticipated. But there's another strategy that's gaining momentum. This book gathers together the best practitioners in the emerging field of customer-based collection development to find out what library users need and want and provide strategies to allow librarians to manage collections accordingly. 

Drawing on the experiences of professionals from a variety of academic and public libraries, Customer-based Collection Development:

  • Offers strategies for planning and implementing a customer-based collection program
  • Summarizes its potential impact on a library’s budget
  • Discusses cataloguing implications, and other day-to-day operational issues
  • Presents guidelines for evaluating and marketing. 

Customer-based Collection Development is one way for libraries to navigate the rapid changes in what users expect of libraries, and this new anthology is an important guide to this approach.

1. E-Books and Patron Driven Acquisitions in Academic Libraries - Cristina Caminita 
2. A Hard DDA’s Night: Managing a Consortial Demand Driven Acquisitions Program for E-books - Sarah Hartman-Caverly, Amy McColl, Norm Medeiros and Mike Persick 
3. Selectors’ Perceptions of e-Book Patron-Driven Acquisitions - Judith M. Nixon, Suzanne M. Ward, and Robert S. Freeman 
4. Flying in Late: A Pilot PDA on a Microscopic Budget - Jamie L. Conklin and Erik Sean Estep 
5. A Case Study for PDA on a Shoe-String Budget: An Evolving Vision for Collection Development through Three Pilot Projects - Naomi Ikeda Chow and Ryan James 
6. Technical Services Aspects of Demand-Driven Ebook Acquisitions - Kay Downey 
7. Brigham Young University’s Patron-Driven Acquisitions: Does It Stand the Test of Time? - Jared L. Howland, Rebecca Schroeder, and Tom Wright 
8. Patron Driven Digital Collection Development in Archives - Maura Valentino 
9. PDA in a Multi-Library Setting: Challenges, Implementation, and Outcomes - Jeanne Harrell, Carmelita Pickett, Simona Tabacaru, Jeannette Ho, Ana Ugaz and Nancy Burford 
10. Seven Reasons to be Skeptical about Patron Driven Acquisitions: A Summary - John Buschman 
11. Patron-Driven vs. Librarian-Selected: Three Years of Comparative E-book Usage - Dracine Hodges

"Its title defies tradition, using the word ‘customers’ for the audience of students and faculty who populate virtually all college and university libraries … Academic library bibliographers and selectors need to read this book. It offers evidence that patron-driven acquisition of e-books is succeeding. Perhaps, it is due, at least in part, to the immediate gratification it affords - the library equivalent of Amazon.com’s 'buy with one click.’ Think about what that has meant for Amazon."
- Technicalities

"This book succeeds at providing an overview - complete with examples - of how different academic libraries are deploying and managing DDA Programs … worthwhile for any academic librarian involved in or interested in the topic of demand-driven acquisitions."
- Technical Services Quarterly

Karl Bridges has been a professional academic reference librarian for more than twenty years. He is the acting dean at Eli M. Oboler Library at Idaho State University. He holds master's degrees in history from Miami University and the University of Illinois, from which he also has an MLS. He has extensive professional writing experience, including scholarly articles in journals such as American Libraries and The Journal of Library Philosophy and Practice. He has also written three books (two as sole author, one as editor) and a book chapter on various library subjects including Web 2.0, library interviewing, and the future of libraries. He is also a book reviewer for publications including the Journal of Electronic Resources Librarianship and Catholic Library World.