Practical Knowledge and Information Management

Jan 2019 | 208pp

Price: £64.95
CILIP members price: £51.95

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Practical Knowledge and Information Management

Katharine Schopflin and Matt Walsh

Practical Knowledge and Information Management (KIM) is a guide written by and for knowledge and information management practitioners. As well as offering an introduction to the field, it provides advice and expertise that can be applied to real-life workplace situations. It offers an antidote to hype and best practice you can actually use.

Content covered includes:

  • introducing KIM to organizations
  • information management and governance
  • communities of practice, knowledge sharing and learning
  • knowledge bases, know-how and wikis
  • after-action reviews, project learning and legacy

Readership: This book will be useful for existing knowledge and information practitioners as well as information professionals increasing their skills in the area. It offers insight for experienced professionals and a good introduction to students and professionals wanting to increase their knowledge.


'At a time when organizations need to understand the what, where, who, how and why of their information and knowledge, KIM has a role in enabling them to achieve this. The authors provide a must read for anyone wanting best practice, case studies and guidance on how to get KIM right for their organization. Whether it’s matching KIM practices to organizational culture, or considering different types of KIM activities (IM and governance; knowledge sharing and making tacit knowledge explicit) it’s all here.'
- Kate Arnold, Immediate Past President, CILIP

'Whether you're a generalist or a specialist information professional, Schopflin and Walsh's book is packed with helpful commentary and advice. It covers everything from the history, to the state-of-the-art, in KIM, offering a toolbox of ideas, approaches and insights. The best KIM projects rely on clearly-defined purpose, staff buy-in and pragmatic technology choices. This book will help you get it right, no matter what you would like to achieve inside your organisation.'  
- Helen Lippell, Taxonomy, Metadata & Search Consultant​

Katharine Schopflin is an information professional with more than 20 years’ experience. She has worked in sectors ranging from media to government and in a range of information and knowledge management roles. She teaches regularly on MA LIS courses and publishes regularly in both trade and academic journals. She is the editor of A Handbook for Media Librarians and author of A Handbook for Corporate Information Professionals.

Matt Walsh is Global Knowledge Manager at Pearson. With 16 years’ experience as knowledge and information management professional, Matt has worked in a variety of different organisations including public and private sector to deliver successful KM and IM solutions.