Recordkeeping Cultures, 2nd edition

Sep 2020 | 256pp

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Recordkeeping Cultures, 2nd edition

Gillian Oliver and Fiorella Foscarini

Recordkeeping Cultures explores how an understanding of organisational information culture provides the insight necessary for the development and promotion of sound recordkeeping practices.

The book is a fully revised and expanded new edition of the authors’ 2014 book Records Management and Information Culture: Tackling the people problem. It details an innovative framework for analysing and assessing information culture, and indicates how to use this knowledge to change behaviour and develop recordkeeping practices that are aligned with the specific characteristics of any workplace.

This framework addresses the widely recognised problem of improving organisation-wide compliance with a records management programme by tackling the different aspects that make up the organisation’s information culture. Discussion of topics at each level of the framework includes strategies and guidelines for assessment, followed by suggestions for next steps: appropriate actions and strategies to influence behavioural change. 

This new edition has been fully revised and update to greatly enhance the practical application of the information culture concept in both formal and informal recordkeeping environments and contains new chapters on:

  • diagnostic features:  genres, workarounds and infrastructure
  • workplace collaboration: how to analyse collaborative practices in organisations (including recordkeeping)
  • education: how to teach information culture concepts and methods in archives and records management graduate programmes.

Readership: Archivists, records managers and information technology specialists will find this an invaluable guide to improving their practice and solving the ‘people problem’ of non-compliance with records management programmes. LIS students taking archives and records management modules will also benefit from the application of theory into practice. Records management and information management educators will find the ideas and approaches discussed in this book useful to add an information culture perspective to their curricula.

1. Background and context
2. The value accorded to records
3. Information preferences
4. Language considerations
5. Information-related competencies
6. Awareness of environmental requirements relating to records
7. Corporate IT governance
8. Trust in recordkeeping systems
9. Genres
10. Workarounds
11. Infrastructure
12. Workplace collaboration
13. Education

Gillian Oliver is Associate Professor of Information Management at Monash University in Australia.  Previously she led teaching and research into archives and records at Victoria University of Wellington and the Open Polytechnic of New Zealand.  Her professional practice background spans information management in the United Kingdom, Germany and New Zealand. Her research interests reflect these experiences, focusing on the information cultures of organisations. She is the co-author (with Fiorella Foscarini) of the book Records Management and Information Culture: Tackling the people problem (Facet, 2014), co-author (with Ross Harvey) of Digital Curation, 2nd ed (Facet, 2016) and co-editor of Engaging with Records and Archives: Histories and theories (Facet, 2016).  She is currently leading research funded  by the International Council on Archives (ICA) to develop an information culture toolkit for archival authorities.

Fiorella Foscarini is an associate professor in the Faculty of Information at the University of Toronto, Canada. In 2014-16, she taught in the Department of Media Studies at the University of Amsterdam, The Netherlands. Fiorella holds a PhD in Archival Science from the School of Library, Archival and Information Studies at the University of British Columbia in Vancouver. Before joining academia, she worked as senior archivist for the European Central Bank in Frankfurt am Main, Germany; prior to that, she was Head of the Records Office and Intermediate Archives at the Province of Bologna, Italy. In her teaching and research, she uses diplomatics, rhetorical genre studies, and information culture concepts to explore issues related to the creation, management, and use of records in organizational contexts. She is co-editor of Engaging with Records and Archives: Histories and theories (Facet, 2016) and co-editor in chief of the Records Management Journal.

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