A-Z Common Reference Questions for Academic Librarians

Nov 2019 | 240pp

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A-Z Common Reference Questions for Academic Librarians

Heather Dawson

A-Z Common Reference Questions for Academic Librarians is a survival guide for frontline library staff to help them find appropriate information quickly, whether they are answering questions at a physical help desk or remotely by telephone, email or instant messaging service.
The book will help academic librarians tackle the questions most commonly asked by students, academics and researchers. A broad cross-disciplinary A-Z of themes including topics such as literature searching, plagiarism and using online resources are covered helping you to address an query confidently and quickly. Each topic is split into three sections to guide your response:
typical questions:
  • listing the common enquiries encountered
  • points to consider: exploring the issues and challenges that might arise
  • where to look: listing annotated UK and international resources in print and online including key organisations, scholarly bodies, digital libraries, statistical data and journal article indexes.
A-Z Common Reference Questions for Academic Librarians updates and expands the author’s previous book, Know it All, Find it Fast for Academic Libraries, and includes new sections on:
  • blogging and social media
  • text and data mining and data visualization
  • assistive technology resources
  • early career researchers
  • impact measurement including bibliometrics; citation analysis and journal rankings
  • academic internet searching
  • LGBT studies
  • Middle East studies
  • project management
  • open access publishing
  • research data management
  • study skills
  • systematic reviews.
Readership: This will be an indispensable day-to-day guide for anyone working with students, academics and researchers in an academic library.

A-Z List of entries
Acronyms and Abbreviations
African Studies
Art and Design
Asian Studies
Banking and finance
Biographical Information
Book Reviews
Careers and employability
Citing, Referencing and plagiarism 
Classical studies
Company and Stock Market Information
Computing and ICT
Country Information 
Criminology and Criminal Justice
Current Awareness
Data / Text Mining / Data visualisation
Development Studies
Dictionaries and encyclopedias
Disabled Students
Electronic books
Early Career researchers
East Europe and Russian Studies 
Economic History
Electronic Journals 
English Literature
Environment and conservation
European Union
Films, Documentaries and Moving Images
Fod science and agriculture
Foreign Languages
Freedom of Information Requests
Gender studies including feminism, and women’s studies
Government Publications
Grants and Funding
Grey Literature
Higher and further Education
Human Rights
Images and Photographs
Impact measurement
Information Literacy
International Organisations
International Relations
International security and wars
Internet searching
International Students
Journal Articles
Latin American Studies
LGBT studies
Library Catalogues
Literature Searching
Mapping services
Market Research/ opinion polls
Media and film Studies
Medical science and Nursing
Middle East Studies
News resources
Open Access
Parliaments / Parliamentary Proceedings
Performing Arts, including theatre/ drama
Political Science
Population and demography
Presentation Skills
Professional associations, trade unions
Project Management
Reference Management Tools
Religion and Theology
Research data Management
Research methods
Research students
Social Media
Social Policy
Speeches and quotations
Sport and Leisure studies
Statistical Data
Study Skills
Systematic reviews
Theses and Dissertations
Think Tanks/ Policy Institutes
Tourism and Hospitality
United Nations
Writing and style guides

Reviews of the previous edition, Know it All, Find it Fast for Academic Libraries:

"This is a fantastic practical handbook for any academic library to have at the ready when those tricky questions come in at the front desk. It would also be very useful for someone new to working on the front desk of a busy academic library or working with a new subject area."
- SCONUL Focus

"Heather Dawson has done a truly excellent job and I am in awe of her command of the academic reference landscape and ability to subject it to logic and order and make it approachable for frontline staff without specialist subject knowledge. This is a book that every UK academic library, from the loftiest research led institution to the most humble college, should have available… his is not a book to languish on the backwaters of the reference shelves. It belongs on the frontline at the enquiry point and all staff engaged in responding to queries from students, staff and researchers, especially those new to enquiry work, should be conversant with its contents and use and not be too grand or embarrassed to consult it whenever confronted with a question that leads into unfamiliar territory."
- Reference Reviews

"Overall, I think this book is marvellous and it will definitely have a place on my bookshelf. This book is not going to give you the definitive answer to the “education system of Zambia” query, but it does provide signposts for your way toward the answers and will tell you where to start your search. Ultimately, if you are looking for an information source to give you a starting point on your reference journey, which is packed full of useful tips, then this is the book for you."
- Library Review



Heather Dawson is an Academic Support Librarian in the Information Services Department of the LSE Library and the author of the Facet Publishing book, Know it All, Find it Fast for Academic Libraries (2011).

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