Success at the Enquiry Desk 5th edn
Tim Buckley Owen
Price: £29.95
Price (to CILIP members): £23.96
ISBN: 978-1-85604-600-8
About previous editions:
'Tim Owen has done a cracking job with this title…This really is a most excellent text. The style is lively without being patronising. This title should be required reading for LIS students...'
MANAGING INFORMATION
'This book is on my list of must have titles, order it for your office now! It is a valuable guide for both the information professional and the education counsellor.'
INFONEWS
This essential desk-book helps the information professional become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer. Designed as a 'one-stop' manual of techniques, which will be equally effective in large or small libraries and information units, the emphasis is on how to make the best use of limited resources. It includes the author's list of 25 multi-purpose reference sources one can't afford to ignore, and the crucial Success at the enquiry desk enquiry form, which is especially designed to match the book's step-by-step approach to enquiry answering.
This fifth edition of the best selling practical guide is fully revised throughout with new examples and techniques. It illustrates when and when not to use the web, and assesses new developments including blogs, wikis and RSS feeds. It also includes a brand new chapter on acquiring the right tools for the job.
The book is divided into the following areas of help and advice:
- making sure you really understand the question
- providing just the right amount of information
- imagining what the final answer will look like
- choosing the best sources and delivery media
- devising efficient search strategies
- meeting deadlines every time
- deciding what to do if you can't find the answer
- presenting your answer well
- using completed enquiries to develop your service
- creating a brand new information service
2006; 152pp; paperback; 978-1-85604-600-8; £29.95
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