Academic and public libraries are much different today than they were even 15 years ago: what lies in store? In this systematic attempt to speak to academic and public librarians about the future of library services, Hernon and Matthews invite a raft of contributors to step back and envision the future of academic and public libraries.
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
