Defines what should and should not be tolerated in a healthy and safe working environment. This title introduces the reporting procedures and communication skills leading to conflict resolution, enabling both employees and managers to consider situations consistently, based on risk assessment previously carried out.
Offering useful advice for any information professional eager to prosper in the library and information environment of the 21st century, this title offers guidance on managing every stage of your career, from new entrants and mid-career professionals to more senior positions.
Helps those who need to set up a library and information service within their organization, irrespective of subject background or type of organization. This is a useful guide for those facing the challenge of setting up a library and information service from scratch.
With the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of resources continually being produced, library and information services need to constantly keep one step, or more, ahead of their users. This text helps in understanding users of the services - the what, why, where, when, how and who.