The growing importance of data science, and the increasing role of information professionals in the management and use of data, are brought together in Practical Data Science for Information Professionals to provide a practical introduction specifically designed for information professionals.
If you want to provide an information service that truly fulfils your users' needs, this book is essential reading. The book supports practitioners in developing an information needs analysis strategy and offers the necessary professional skills and techniques to do so.
This extensively revised and updated edition of Assessing Service Quality explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
This book builds a research-grounded, theoretical foundation for evidence based library and information practice and illustrates how librarians can incorporate the principles to make more informed decisions in the workplace.
Designed to be useful for novices as well as those with a background in data, this book introduces the basics of the Six Sigma framework as a model that can be applied to a variety of library settings.
This book is an accessible guide to the latest thinking on effective library impact evaluation for anyone who wants to gauge the impact of their services or projects on their service users for library advocacy and service development.
Provide an account of thinking and research on the evaluation of library services. Illustrated throughout with examples across the different library sectors, this book is structured to focus on the intended service user, then to look at service management and the building blocks of services, and finally to draw together these strands.
Gives an overview of the necessary issues relating to information users and the usability of information services in the digital world, including user-centred design, and the characteristics and behaviour of information users. This book helps readers understand why information users and the usability of information services are important.
With the challenges of a constantly changing job market, shifting information-seeking behaviour and a vast array of resources continually being produced, library and information services need to constantly keep one step, or more, ahead of their users. This text helps in understanding users of the services - the what, why, where, when, how and who.